Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Ontiveros

PUYALLUP

Summary

Accomplished retail expert with a strong background at Target, specializing in service excellence and collaboration. Proficient in cash handling and inventory management, consistently improving customer satisfaction through effective problem-solving. Dedicated to upholding store organization and cleanliness while achieving sales targets. Strong track record of enhancing customer loyalty through positive engagement.

Overview

16
16
years of professional experience

Work History

Retail Sales Associate

Target
04.2005 - 10.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Collaborated with team members to maintain store organization and cleanliness.
  • Operated point-of-sale (POS) system to process transactions efficiently.
  • Learned inventory management practices to support stock replenishment efforts.
  • Supported visual merchandising efforts by arranging products according to company guidelines.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Franklin Pierce
Parkland Wa

Skills

  • Service excellence in retail
  • Collaborative teamwork abilities
  • Critical thinking for problem resolution
  • Efficient time management practices
  • Expertise in cash handling operations
  • Engagement with customers effectively
  • Consistent reliability and punctuality standards
  • Management of store operations including opening/closing tasks
  • Flexibility in scheduling availability
  • Sales proficiency in retail settings
  • In-depth product knowledge for merchandising purposes
  • Compliance with policies and procedures in retail environments
  • display setup for merchandise presentation
  • effective returns handling processes
  • gift card transaction management

Timeline

Retail Sales Associate

Target
04.2005 - 10.2020

High School Diploma -

Franklin Pierce

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