Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Oquendo

West Palm Beach

Summary

Dynamic professional with extensive experience in office administration and customer service, notably at Hamptons Painting. Proven ability to enhance client satisfaction and streamline operations through effective communication and data management. Bilingual and skilled in fostering team collaboration, ensuring compliance, and implementing safety protocols to drive organizational success.

Overview

4
4
years of professional experience

Work History

Administrative Assistant/Receptionist

Hamptons Painting
03.2025 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Director

Superhero Swim Academy
05.2023 - 05.2025
  • Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
  • Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
  • Improved overall safety procedures by conducting regular risk assessments at facilities.
  • Ensured compliance with industry regulations regarding facilities maintenance protocols while maintaining clean pool area at all times.
  • Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
  • Fostered strong partnerships with local businesses and community organizations to increase visibility and referrals for the swim school.
  • Demonstrated commitment to professional development by attending industry conferences, workshops, and seminars to stay current on best practices in aquatic education.
  • Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
  • Managed financial aspects of the swim school including budgeting, revenue tracking, and expense control to ensure profitability.
  • Identified areas for improvement within the swim program and implemented changes accordingly, resulting in increased student satisfaction levels.
  • Conducted in-service training, meetings, and conferences to share ideas and plan aquatic programs.
  • Implemented and maintained safety standards and deployed first aid, CPR, and other emergency management services.

Supervisor

Two City Plaza
05.2021 - 05.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

PALM BEACH CENTRAL HIGH SCHOOL
West Palm Beach, FL

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Administrative Assistant/Receptionist

Hamptons Painting
03.2025 - 07.2025

Director

Superhero Swim Academy
05.2023 - 05.2025

Supervisor

Two City Plaza
05.2021 - 05.2022

PALM BEACH CENTRAL HIGH SCHOOL

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Jennifer Oquendo