Jennifer Orakpo
Sugarland,Texas
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
Work History
Store Manager of Operations
Catch This Look
01.2016 - Current
- Actively listened to customers
- Customer service engagement
- Handled customer issues and suggestions courteously and professionally.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Building routines
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day to day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Customer Service Rep
Planet Home Lending, LLC
05.2020 - 07.2023
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers
Administrative Assistant
ALL- Star Home Health Agency
08.2012 - 05.2020
- Computing the billing statements
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Creating and submitting tax forms,
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Writing the documents and arranging and collecting the fiscal records,
- Supervising the records of the stock list and assisting the account managers
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Tech Support
AT&T
11.2008 - 05.2012
- Inbound calls, Reset Password, Troubleshoot, help connect routers, ability to set at a computer for an extended time, Adapt to dual role involving both customer service and technical support tasks, Maintain status on open tickets, ensuring users are served in a timely manner
Education
Bachelor of Communication -
Texas Southern University, College of Communication
Houston, TX05.2017
Associate of Science -
Houston Community College
Houston, TX01.2015
Skills
- Employee Training
- Business Development
- Recruitment and hiring
- Team Leadership
- Effective Communication
- Analytical Thinking
Activities
- Houston Area Urban League
- Coordinator for Cycle for kids
- Yellowstone Academy Mentor
- Coordinate annual events for Star of Hope
Timeline
Customer Service Rep
Planet Home Lending, LLC
05.2020 - 07.2023
Store Manager of Operations
Catch This Look
01.2016 - Current
Administrative Assistant
ALL- Star Home Health Agency
08.2012 - 05.2020
Tech Support
AT&T
11.2008 - 05.2012
Bachelor of Communication -
Texas Southern University, College of Communication
Associate of Science -
Houston Community College
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