JENNIFER ORAMAS
Pinehurst,NC
Summary
I love working with people and helping to problem solve. I have customer service with 5+ years of experience. I have advocacy experience. Additionally, I am familiar in the area of creative writing, article writing, and publication. Areas of expertise include people skills, communication, writing, phone skills in an at home environment, and sales experience. I get genuine enjoyment from helping people. I am a goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Multitasking capabilities, considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Dedicated and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Top producing sales professional with Verizon Fios. I received top seller in the region two quarters in a row. Client-focused sales representative with 2 years of providing solutions to customers. Solid understanding of sales and data entry. Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Seeking to build upon acquired skills and exceed sales quotas in challenging new position.
Overview
17
17
years of professional experience
Work History
Health advocate writer
Social Health Network/Cystic-Fibrosis.com
03.2022 - 07.2023
- Current)
- At home position
- Revise written material to meet personal standards and to satisfy needs of readers
- Choose subject matter and suitable form to express personal feelings and experiences or ideas, or to narrate stories or events
- Plan project arrangements or outlines, and organize material accordingly
- Prepare works in appropriate format for publication, and send them to publishers or producers
- Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material
- Conduct research to obtain factual information and authentic detail, using sources such as newspaper accounts, diaries, and interviews.
- Implemented outreach strategies to engage clients in community-based services.
- Participated in health promotion campaigns to raise awareness of health issues.
- Targeted specific community groups with wellness and disease management information.
- Engaged clients in health-related activities to enhance overall well-being.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
Author
Amazon Kindle Direct Publishing
01.2011 - Current
- At home position
- Revise written material to meet personal standards and to satisfy needs of clients, publishers, directors, or producers
- Choose subject matter and suitable form to express personal feelings and experiences or ideas, or to narrate stories or events
- Plan project arrangements or outlines, and organize material accordingly
- Prepare works in appropriate format for publication, and send them to publishers or producers
- Follow appropriate procedures to get copyrights for completed work
- Develop factors such as themes, plots, characterizations, psychological analyses, historical environments, action, and dialogue, to create material
- Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material
- Conduct research to obtain factual information and authentic detail, using sources such as newspaper accounts, diaries, and interviews
- Attend book launches and publicity events, or conduct public readings
- Published three times.
- Created emotionally powerful Type and Type stories to engage consumers and heighten Area of expertise and Area of expertise awareness.
- Maintained informative social media to help further storylines and promote future events.
- Worked on creative brand messaging, campaigns and creative brainstorming.
- Edited and proofread all texts with help of Software and Software.
- Conducted over Number hours of research on Type and Type topics to increase knowledge in subject.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Customer service representative
TruGreen Lawn Care
06.2021 - 01.2022
- TruGreen – remote position in Pinehurst, NC working out of Raleigh branch
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Set appointments for customers
- Create, maintain, and enter information into databases
- Responsible for hundreds of incoming calls per day
- Responsible for taking financial information and following strict protocols
- Responsibility to educate customer and persuade customers to stay with company and upgraded sales
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Take dictation in shorthand or by machine and transcribe information
- Work from remote location in private, quiet area using my own headset and computer.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
Small Business Owner
Perfectly Pampered
10.2018 - Current
- At home position
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Prepare and mail checks
- Mail newsletters, promotional material, or other information
- Order and dispense supplies
- Take dictation in shorthand or by machine and transcribe information
- Cold Calling position for Verizon, 5/
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Representative
Verizon Fios
02.2021 - 05.2021
- Fios –At home position
- Responsible for calling upwards of 200 potential customers a day
- Delivering on the spot answers to sometimes difficult questions
- Working to provide customer a pleasant experience
- Ability to respond positively to upset customers
- Establish and maintain relationships with business customers or provide assistance with problems these customers may encounter
- Able to work from a secure at home position interference free.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer sales and creator
Carolina Vinyl Printing
10.2019 - 12.2019
- Position
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Help to prepare products for shipping
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Clean display cases, shelves, and aisles.
Customer service representative
Verizon Fios
10.2006 - 06.2007
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Acquire, distribute and store supplies
- Resolve customer complaints regarding sales and service
- Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
- Determine price schedules and discount rates
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Review operational records and reports to project sales and determine profitability
- Monitor customer preferences to determine focus of sales efforts
- Represent company at trade association meetings to promote products.
Education
High School Diploma - Creative writing , English, minor Creative
Manhattan College
Skills
- English Language
- Writing
- Customer and Personal Service
- Reading Comprehension
- Judgment and Decision Making
- Monitoring
- Sales and Marketing
- Fine Arts
- Persuasion
- Communications and Media
- Management of Personnel Resources
- Service Orientation
- Active Listening
- Clerical
- Strong verbal communication
- Product and Service Knowledge
- Data Entry
- Payment Method
- Suggestive Selling
- Credit and Debt Card Processing
- Patient Care Activities
- Active Listening Skills
- Customer Needs Assessments
- Support Networks
- Disease Information
- Billing Procedures
- Customer Engagement Strategies
- Expertise in Health Issue]
- Customer Retention
- Rewards Programs
- Customer Satisfaction
- Customer Assistance
- Research Abilities
- Health and Safety
- Marketing Initiatives
- Problem Resolution
- Patient Condition Observation
- Inbound Call Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Health advocate writer
Social Health Network/Cystic-Fibrosis.com
03.2022 - 07.2023
Customer service representative
TruGreen Lawn Care
06.2021 - 01.2022
Customer Service Representative
Verizon Fios
02.2021 - 05.2021
Customer sales and creator
Carolina Vinyl Printing
10.2019 - 12.2019
Small Business Owner
Perfectly Pampered
10.2018 - Current
Author
Amazon Kindle Direct Publishing
01.2011 - Current
Customer service representative
Verizon Fios
10.2006 - 06.2007
High School Diploma - Creative writing , English, minor Creative
Manhattan College