Jennifer Orona
Coral Springs
Summary
Dedicated and results-driven administrative professional with a strong background in front office management, billing, payroll, and customer service within healthcare and service-based industries. Recognized for exceptional time management, accuracy in medical billing, and the ability to build positive relationships with clients, contractors, and cross-functional teams. Proven track record of improving office efficiency, supporting executive operations, and ensuring compliance in regulated environments.
Overview
10
10
years of professional experience
Work History
Service Coordinator
HCA Florida Northwest Hospital
Margate
07.2025 - Current
- Monitored email and phone communications to ensure prompt responses and solutions.
- Collaborated with multiple departments to facilitate successful project completion.
- Reviewed notes and followed up on pending items to confirm closure of work orders.
- Managed emergency service requests by coordinating schedules and expediting parts shipments.
- Conducted regular meetings with departmental staff to review ongoing initiatives and projects.
- Obtained purchase order details for accurate invoicing of work orders.
- Followed up with technicians and managers to relay status updates effectively.
- Provided coverage for PBX Operator as needed, including calling out codes.
Front Office Manager/Payroll Specialist
CareGivers of America
Boca Raton
05.2023 - Current
- Manage daily front office operations, greeting visitors, handling phone communications, and maintaining a professional reception environment.
- Set up and maintain office amenities, such as the daily pastry bar, and oversee supply inventory and procurement.
- Coordinate caregiver and client correspondence, assemble Start of Care folders, and manage medical documentation workflows, including physician notifications.
- Process and verify timesheets from 1099 contractors; communicate with caregivers to ensure accuracy and timeliness.
- Assist in preparing payroll and billing for contractors and private-pay clients; cross-train with the Billing Manager.
- Conduct insurance verifications and provide administrative support for billing operations.
- Support after-hours scheduling one week per month, addressing urgent matters and ensuring continuity of care.
Payroll/Billing Specialist
Affinity Home Care INC
07.2022 - 05.2023
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Submitted timesheets for Caregivers on a bi-weekly basis.
General Manager/Senior Manager
CubeSmart Self Storage
10.2017 - 10.2020
- Followed up with reservations in a timely manner.
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Planned and assigned workload by delegating tasks and directing team members.
- Communicated with key account contacts, responded to complex customer needs, and consulted partners to boost sales among valued customers.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Electronics Team Lead
Sam's Club
10.2015 - 10.2017
- Operated, inspected and maintained test setups and equipment to detect malfunctions.
- Communicated, reported and documented suggestions, ideas, lessons learned and best practices for continuous improvement.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Supported loss prevention goals by monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2015
Skills
- Medical Billing & Collections
- 1099 Contractor Payroll
- Insurance Verification
- Organizational & Time Management
- Microsoft Office Suite & Billing Software
- Staff Scheduling & On-Call Support
- Verbal & Written Communication
- Recordkeeping & Compliance
Timeline
Service Coordinator
HCA Florida Northwest Hospital
07.2025 - Current
Front Office Manager/Payroll Specialist
CareGivers of America
05.2023 - Current
Payroll/Billing Specialist
Affinity Home Care INC
07.2022 - 05.2023
General Manager/Senior Manager
CubeSmart Self Storage
10.2017 - 10.2020
Electronics Team Lead
Sam's Club
10.2015 - 10.2017
High School Diploma -
Piper High School