Jennifer Orris
Elk Grove,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
40
40
years of professional experience
Work History
Customer Service Manager
Burkett's Office Supplies
Sacramento, United States
07.2002 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored 10+ associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with over 50 client requests to place orders or resolve problems daily.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes and efficiency.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing customer service team and building long-lasting customer relationships.
Print Department Manager
Burkett's Office Supplies
Sacramento, United States
07.2002 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance while maintaining and average of 30% profit margin.
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA1999
Skills
- Staff Management
- Policy Enforcement
- Workflow Management
- Effective problem solver
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Technical Proficiency
- Positive and Constructive Feedback
- New Hire Training
- Customer Relationship Management Software (CRM)
- Account management
- Microsoft Outlook, Word and Excel
- Verbal and Written Communication
- Exceptional telephone etiquette
- Staff Management
- Team Building
Timeline
Customer Service Manager
Burkett's Office Supplies
07.2002 - Current
Print Department Manager
Burkett's Office Supplies
07.2002 - Current
High School Diploma -
Elk Grove High School
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