Jennifer Ortega
Bolingbrook,IL
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
11
11
years of professional experience
Work History
Shift Manager
Burger King
Romeoville, IL
11.2021 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Deli Clerk
Tony's Fresh Market
Bolingbrook, IL
05.2016 - 10.2021
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Shift Manager
Taco Bell
Bolingbrook, IL
01.2013 - 04.2016
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, ILSkills
- Opening and closing procedures
- Workplace Safety
- Flexible Schedule
- Cash Handling
- Handling Customer Complaints
- Mentoring and Coaching
- Multitasking
- Decision-Making
Timeline
Shift Manager
Burger King
11.2021 - Current
Deli Clerk
Tony's Fresh Market
05.2016 - 10.2021
Shift Manager
Taco Bell
01.2013 - 04.2016
High School Diploma -
Bolingbrook High School