Dr. Jennifer Ortega
Bethel Island,CA
Summary
A seasoned professional and accomplished CEO with over 26 years of experience in the healthcare industry. Holding a Medical Doctorate and a Master’s in Healthcare Information Management, I have a proven track record in clinical practice, healthcare management, and executive leadership. My career spans roles in developing and implementing comprehensive training programs, managing healthcare operations, and leading organizations toward strategic growth and operational excellence. Adept at fostering a culture of continuous improvement, enhancing patient care, and driving innovation within medical and business environments. A proven leader and strategic visionary, skilled in talent development and financial acumen, with a history of enhancing operational efficiency at PMC LLC. Proficient in staff management and performance optimization, with a commitment to corporate governance and succession planning.
Overview
22
22
years of professional experience
Work History
Legal Contact Representative
Veterans Benefits Administration
04.2024 - Current
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing superior service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Developed comprehensive knowledge of products and services, enabling accurate information provision to clients.
Doctoral Educational Program
05.2020 - 01.2024
I attended medical school and conducted my rotations throughout various locations within the United States. My program completed January 2024.
Owner
PMC LLC
01.2016 - 12.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Promoted business via social media to generate leads and maximize brand identity.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Boosted employee satisfaction scores by regularly reviewing and updating existing courses to maintain relevance in the evolving marketplace.
- Cultivated strong relationships with external vendors and stakeholders to secure valuable resources for ongoing professional development opportunities.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Education
08.2014 - 12.2019
Continued my education in California and obtained my Bachelor of Science Degree.
Education
08.2012 - 04.2013
I was pursuing my bachelors degree while in Missouri (my husband was stationed there) at Missouri University Science and Technology.
Watch Commander
United States Marine Corps
10.2007 - 07.2012
- Demonstrated exceptional leadership skills in high-pressure situations, maintaining composure and motivating team members to perform at their best.
- Contributed to policy revisions and updates to ensure alignment with best practices.
- Maintained accurate records of all watch activities, ensuring compliance with departmental policies and legal requirements.
- Established clear expectations for officer conduct, fostering a culture of professionalism within the watch team.
- Increased officer safety by conducting thorough risk assessments and implementing appropriate safety measures.
- Enhanced team efficiency by implementing streamlined communication protocols and procedures.
- Evaluated officer performance through regular reviews, identifying areas for improvement and providing constructive feedback for professional growth.
- Adapted quickly to changing situations by making informed decisions based on available information and resources.
- Handled administrative requirements, maintained records and submitted operational reports.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Conducted and oversaw interrogations, briefings and debriefings.
- Responsible for over 1.5 billion dollars in military equipment.
Acting CEO
Omni Physical Therapy Rehabilitation Center
04.2002 - 08.2005
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, increasing employee satisfaction and retention rates.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Collaborated with legal, accounting, and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Transitioned the company from paper records to electronic.
Education
Master of Science - Healthcare Information Management
American Military University
Charles Town, WV06.2024
M.D. - Medicine
Columbus University School of Medicine
Ladyville, Belize01.2024
Bachelor of Science - Bachelor of Science in Biochemistry
University of California, San Marcos, CA US
San Marcos, CA12.2019
Skills
- Goal-Oriented
- Empathy and patience
- Data entry proficiency
- Assertiveness
- Talent Development
- Corporate Governance
- Succession Planning
- Financial Acumen
- Strategic Visioning
- Staff Management
- Employee Motivation and Performance
- Analytical and Critical Thinker
Professional Experience
Psychiatric Rotation Coordinator at Time Organization
- Successfully coordinated and oversaw the psychiatric rotation schedule for medical students and residents, ensuring educational balance and compliance with curriculum requirements.
- Developed and implemented effective rotation policies and procedures, enhancing the learning environment and clinical experience.
- Mentored and supported students and faculty, significantly contributing to their academic and professional development.
- Identified and addressed gaps in the educational experience, leading to improved student competencies and overall program quality.
- Contributed to and edited comprehensive guides on the use of psychiatric medications, simplifying complex medical information into practical, user-friendly content.
- Collaborated with healthcare professionals to ensure the accuracy, relevance, and compliance of the content with the latest medical guidelines and research.
- Engaged with the medical community to gather feedback and continuously improve the publication's utility and impact.
- Assisted in the design and execution of clinical trials, focusing on enhancing the understanding of treatment impacts and efficacy.
- Managed data collection, entry, and preliminary analysis, ensuring the integrity and confidentiality of patient information.
- Supported the drafting of research findings for publication in scientific journals and presentations at industry conferences.
References
Available upon request.
Timeline
Legal Contact Representative
Veterans Benefits Administration
04.2024 - Current
Doctoral Educational Program
05.2020 - 01.2024
Owner
PMC LLC
01.2016 - 12.2019
Education
08.2014 - 12.2019
Education
08.2012 - 04.2013
Watch Commander
United States Marine Corps
10.2007 - 07.2012
Acting CEO
Omni Physical Therapy Rehabilitation Center
04.2002 - 08.2005
Master of Science - Healthcare Information Management
American Military University
M.D. - Medicine
Columbus University School of Medicine
Bachelor of Science - Bachelor of Science in Biochemistry
University of California, San Marcos, CA US
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