Jennifer Ortega
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Manuel's Salon, excelling in sales closing and relationship building. Leveraged expertise in retail sales customer service and makeup techniques to enhance customer satisfaction and exceed sales goals. Skilled in problem-solving and team collaboration, consistently achieving performance improvement.
Overview
3
3
years of professional experience
Work History
Being a Makeup Enthusiast
Manuels Salon
Phoenix, AZ
10.2021 - Current
- Used sales tactics and persuasion to meet goals.
- Scheduled appointments according to availability of resources including staff members, equipment and supplies.
- Built and maintained a professional makeup kit with high-quality products.
- Ensured sanitation and cleanliness of all makeup tools and workspaces.
- Utilized airbrush makeup techniques for flawless, long-lasting coverage.
- Promoted sales events and product launches to customers.
- Created brand awareness through sharing and demonstration of product knowledge.
- Handled appointment booking, canceling and rescheduling.
Cashier/Restaurant Waiter
Las Vegas Seafood Buffet
Phoenix, Arizona
12.2023 - 01.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Conducted price checks for special orders or discounts as requested by customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Cashier/Restaurant Waiter
Pepe's Lounge
Tolleson, Arizona
04.2022 - 06.2024
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Maintained records of items received, stocked, and shipped.
- Organized merchandise on shelves according to product code or type.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Arizona Collegiate High School
Phoenix Az05-2026
Skills
- Supplement guidance
- Exercise planning
- Core strengthening
- Complaint resolution
- Problem-solving
- Sales closing
- Retail sales customer service
- Work Planning and Prioritization
- Relationship building
- Performance improvement
- Menu item recommendation
- Effective customer upselling
- Decision-making
- Cash handling
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier/Restaurant Waiter
Las Vegas Seafood Buffet
12.2023 - 01.2025
Cashier/Restaurant Waiter
Pepe's Lounge
04.2022 - 06.2024
Being a Makeup Enthusiast
Manuels Salon
10.2021 - Current
High School Diploma -
Arizona Collegiate High School
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