Jennifer Ortega
Bolingbrook,IL
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Amazon FBA Seller
Amazon
Bolingbrook, IL
12.2023 - Current
- Managed inventory levels to ensure optimal stock availability and fulfillment efficiency.
- Developed product listings through keyword optimization to enhance visibility on Amazon Marketplace.
- Analyzed sales data to identify trends, informing strategic marketing and pricing decisions.
- Implemented process improvements that reduced order processing time and increased customer satisfaction.
- Implemented customer service protocols, resulting in enhanced buyer satisfaction ratings.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
Certified Shift Manager
Burgerking
Lockport, IL
11.2021 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on efficient service delivery techniques.
- Implemented inventory management procedures to minimize waste and optimize supply usage.
- Ensured compliance with company policies and procedures, fostering a positive work environment that promoted professionalism and teamwork.
- Operated kitchen equipment and maintained cleanliness standards to ensure safe food preparation.
- Assisted in food preparation and assembly, consistently adhering to health guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
Deli Clerk
Tony's Fresh Market
Bolingbrook, IL
05.2016 - 10.2021
- Managed deli operations, ensuring compliance with food safety standards and quality control measures.
- Trained new team members on product knowledge and customer service best practices.
- Assisted customers in selecting products, providing expert recommendations to enhance their shopping experience.
- Maintained inventory accuracy through regular stock checks and timely reordering of supplies.
- Collaborated with kitchen staff to prepare specialty items, ensuring freshness and presentation quality.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Certified Shift Manager
Tacobell
Bolingbrook, IL
05.2013 - 06.2021
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained new staff on efficient workflow processes and customer service techniques.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Reduced wait times at the cashier stand through effective multitasking during peak periods.
Education
High School Diploma -
High School Academy Honors
Online04-2024
Skills
- Quick learner
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Positive attitude and energy
- Flexible schedule
- Heavy lifting
Accomplishments
I have 3 certifications to Servsafe food from 2015-2019 and 2019-2024 last is 2026 to 2036.
Certification
SERVSAFE FOODS
Languages
Spanish
Native or Bilingual
Timeline
Amazon FBA Seller
Amazon
12.2023 - Current
Certified Shift Manager
Burgerking
11.2021 - Current
Deli Clerk
Tony's Fresh Market
05.2016 - 10.2021
Certified Shift Manager
Tacobell
05.2013 - 06.2021
High School Diploma -
High School Academy Honors