JENNIFER ORTEGA
Liberal
Summary
With a proven track record at Mays Home Health, I excel in patient care oversight and compassionate support, significantly enhancing recovery outcomes. Expert in preventive healthcare and bilingual communication, my leadership in nursing plan development and mentorship has elevated care standards and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Director of Nurses for Home Health
Health Watch Home Health
Liberal
05.2020 - Current
- Supervised nursing staff to ensure adherence to health regulations.
- Coordinated interdisciplinary healthcare teams for effective patient care planning.
- Managed staffing and scheduling to enhance patient care coverage.
- Implemented quality assurance procedures that improved service delivery outcomes.
- Collaborated with leadership to align nursing practices with organizational objectives.
- Conducted performance evaluations and provided constructive feedback to nursing staff.
- Investigated patient and family complaints regarding nursing care delivery.
- Assisted in developing strategies that reduced costs while maintaining high-quality patient services.
Director of Nurses for Hospice
Health Watch Home Health
Liberal
07.2024 - 02.2025
- Directed nursing staff to ensure compliance with healthcare regulations.
- Conducted comprehensive assessments of patient needs and preferences.
- Developed individualized care plans for hospice patients through interdisciplinary collaboration.
- Monitored patient progress and adjusted care plans as needed.
- Educated families on end-of-life care options and available resources.
- Coordinated with physicians, nurses, social workers, and therapists to enhance quality of care.
- Monitored pain levels in hospice patients, implementing appropriate interventions as necessary.
- Conducted home visits to assess physical and emotional needs of hospice patients.
Clinical Supervisor
Health Watch Home Health
Liberal
01.2019 - 01.2020
- Coordinated patient care plans with interdisciplinary healthcare teams to enhance treatment outcomes.
- Assessed patient needs and determined appropriate interventions for effective care delivery.
- Facilitated communication between patients, families, and providers to ensure clarity and support.
- Developed educational materials for patients and caregivers to promote understanding and compliance.
- Reviewed and updated patient records in electronic health systems for accuracy and accessibility.
- Provided guidance to junior staff on best practices in case management for improved efficiency.
- Educated patients on disease prevention strategies, wellness promotion techniques, and lifestyle modifications.
- Identified high-risk cases requiring intensive monitoring or specialized interventions based on clinical data.
Field Registered Nurse
Health Watch Home Health
Liberal
03.2017 - 12.2018
- Monitored and recorded patient vital signs, recovery progress, and medication side effects.
- Collected lab specimens while ordering and interpreting diagnostic tests and results.
- Documented nursing interventions alongside patient and family responses accurately.
- Advocated for patients by supporting and respecting individual rights, values, and beliefs.
- Administered pharmacological and non-pharmacological treatments for various disorders and injuries.
- Updated physicians on patient test results, aiding in the development of care plans.
- Maintained thorough, accurate documentation in electronic medical records, ensuring confidentiality.
- Trained and mentored new RNs on best practices, Medicare policies, and standards of care.
Education
Bachelor of Science - Nursing
West Texas A&M University
Canyon, TX12-2025
Associate of Science - Nursing
Amarillo College
Amarillo, TX12-2015
High School Diploma -
Perryton High School
Perryton, TX05-2012
Skills
- Patient Monitoring
- Documentation
- Care Coordination
- Preventive Healthcare
- Medication Administration
- Patient Care
- Critical Thinking
- Blood Draw
- Wound Care
- Patient Education
- IV Administration
- Home Visits
- Hospice Care
- Interdisciplinary Team Leadership
- End-of-Life Care
- Pain Management
Languages
- Spanish
- English
Timeline
Director of Nurses for Hospice
Health Watch Home Health
07.2024 - 02.2025
Director of Nurses for Home Health
Health Watch Home Health
05.2020 - Current
Clinical Supervisor
Health Watch Home Health
01.2019 - 01.2020
Field Registered Nurse
Health Watch Home Health
03.2017 - 12.2018
Bachelor of Science - Nursing
West Texas A&M University
Associate of Science - Nursing
Amarillo College
High School Diploma -
Perryton High School