Jennifer Ortiz
Elmwood Park,IL
Summary
Based off of my experience as a Customer Service Specialist with over a decade of experience in customer service, sales, and support, I have excelled in high-volume customer response centers. I have specialized in providing digital platform training and resolving billing inquiries, resulting in a proven track record of enhancing customer experience and expanding service capabilities.
Overview
16
16
years of professional experience
Work History
Senior Intake Specialist/Payments (Remote)
Robert Half Solutions
11.2021 - 05.2024
- Facilitate precise application processing by resolving issues and correcting errors
- Manage document workflows for approvals and information requests utilizing DocuSign and Unqork, with a focus on fraud detection
- Utilize Excel to enhance the efficiency of progress tracking
- Coordinate cross-functional team efforts, offering support and direction as needed
- Maintain transparent communication with homeowners, landlords, and tenants concerning payment queries and check issuance using Encompass-Build
- Reviewed 150 applications a day with a 45% acceptance rate
Customer Service/ Sales / Collections
Waste Pro/ Alpha Dumpsters
01.2018 - 11.2020
- Delivered comprehensive customer service, ensuring a seamless experience from initial contact to resolution, while maintaining high-quality support for existing clients to enhance waste management services
- Developed and implemented solutions to customer-related issues, resulting in increased satisfaction and reduced repeat inquiries
- Fostered partnerships with multiple recycling firms, broadening service offerings and contributing to revenue growth through strategic relationship building
Patient Advocate
Baumann Cosmetics
10.2014 - 03.2016
- Facilitated effective communication among patients, their families, and healthcare professionals, ensuring a seamless experience during medical procedures
- Identified patient care issues through interviews and collaborated with physicians to maintain service quality and resource availability
Admissions Coordinator
Florida Technical College
06.2008 - 07.2013
- Coordinated with admissions and finance staff to ensure accurate completion and validation of student admission files
- Facilitated the organization of educational presentations and coordinated admission-related events
- Assisted in the management of admissions representatives and maintained an up-to-date admissions database
Education
High School Diploma -
University High School
Orlando, FLSkills
Customer Service & Relations
Marketing and Development Tools
Good Organizational Skills
Microsoft Office
Knowledge in Nextech
Booker
Office Hours Software
Multi-Tasking
MS Word
Encompass
Unqork
QuickBooks
Timeline
Senior Intake Specialist/Payments (Remote)
Robert Half Solutions
11.2021 - 05.2024
Customer Service/ Sales / Collections
Waste Pro/ Alpha Dumpsters
01.2018 - 11.2020
Patient Advocate
Baumann Cosmetics
10.2014 - 03.2016
Admissions Coordinator
Florida Technical College
06.2008 - 07.2013
High School Diploma -
University High School