Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Jennifer Ortiz

Derby,United States

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Front Office Manager

Associated Podiatrists of Fairfield
Fairfield, Connecticut
12.2009 - Current
  • Manage front office operations, and maintain the flow of the schedule for the day.
  • Coordinating with other departments.
  • Ensuring timely and accurate customer service.
  • Organized charts, documents, and supplies to maintain team productivity.
  • Follow up on referrals and the continuum of care for patients.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • In charge of clinical inventory and surgical equipment in the practice
  • Register and process patients prior to being seen by the doctor in the EMR database
  • Obtain and update the necessary medical information from patients regarding their care.
  • Assist physicians with clinical, surgical, and administrative tasks.
  • Operate medical imaging procedures, including digital podiatry X-ray
  • Supervise and regulate all sterilization procedures for surgical equipment.
  • Schedule in-office appointments.
  • Use of POS systems and payment processing.
  • Verified patient eligibility and benefits for various procedures and medical devices.
  • Contacted insurance companies for prior authorizations for clinical testing, medications, and surgical procedures.
  • Coordinated times and scheduled surgeries for outpatient podiatric procedures.
  • Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
  • Prepared treatment rooms for patients by cleaning surfaces, and restocking supplies.
  • Interviewed patients about their past medical history and reviewed current medical complications
  • Arranged and sanitized exam rooms for each patient, prior to their visit
  • Maintained patient financial records and collected any past dues
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Ensured all medical equipment was functioning properly prior to use.
  • Keeps close contact with various vendors and product representatives.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.

Medical Assistant

Kitaj Headache Center
Southbury, CT
07.2009 - 12.2009
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Documented notes during patient visits.

Education

Medical Assisting

Lincoln Technical Institute
Shelton, CT
07-2009

Skills

  • Front Office Management
  • Patient registration
  • Billing processes
  • Medical Practice Operations
  • Team Leadership
  • Check-in and check-out procedures
  • Strong work ethic
  • Effective multitasking
  • Insurance eligibility and verification
  • Inventory management
  • EMR software
  • Detail-oriented
  • Verifying insurance
  • Office workflow support
  • Schedule coordination
  • Handling complaints
  • Multi-tasking
  • Payment processing

Certifications

  • Registered Medical Assistant - American Medical Technologists (AMT), 2024
  • BLS Certified-exp 2025
  • Knowledge of Microsoft Office and Mac OS

Timeline

Front Office Manager

Associated Podiatrists of Fairfield
12.2009 - Current

Medical Assistant

Kitaj Headache Center
07.2009 - 12.2009

Medical Assisting

Lincoln Technical Institute

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Jennifer Ortiz