Jennifer Ortiz
Millers Creek,NC
Summary
Compassionate and detail-oriented, with a background in client intake and clerical support. Proven ability to foster positive relationships and enhance customer satisfaction through effective communication and problem-solving skills. Willing to provide and apply Spanish-speaking skills, if needed, to connect with an even larger part of the community.
Overview
6
6
years of professional experience
Work History
Administration Intern
Wilkes Recovery Revolution
North Wilkesboro, North Carolina
01.2022 - 08.2022
- Professionally welcomed incoming visitors with friendly, knowledgeable service, providing information about services offered as well as resources in the community.
- Conducted initial intakes and assessed immediate needs of client before assigning Peer
Support Specialist. - Confirmed appointments, updated client records and directed phone calls to appropriate
staff members. - Provided clerical support to organization staff by copying faxing and filing documents.
- Completed data entry tasks for programs within the organization.
- Translated materials from English to Spanish for organization, including project
collaboration materials for Appalachian State University. - Member of Diversity, Equity and Inclusion Committee at Wilkes Recovery Revoluti
Assistant Retail Manager
Hibbet Sports
Wilkesboro, North Carolina
03.2017 - 03.2019
- Maintained positive customer relationships by responding quickly to customer services inquiries.
- Managed opening and closing procedures for the store. Recommended changes to enhance the effectiveness and efficiency of daily activities.
- I responded to customer concerns, working with the store manager to raise customer satisfaction.
- Supervised and monitored staff, enabling them to improve their own skills, achieve our daily store goals.
Sales Representative
Lowe's Contact Center
Wilkesboro, North Carolina
05.2016 - 10.2016
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Handled returns and exchanges while ensuring customer satisfaction remained a priority.
- Maintained accurate records of all sales and prospecting activities.
Education
Bachelor of Science - Human Services
Lees-McRae College
Banner Elk, NC05-2024
Associate of Applied Science - Human Services
Wilkes Community College
Wilkesboro, NC05-2022
Skills
- Strong communication
- Cultural competency
- Client intake
- Data entry
- Interpersonal skills
- Professionalism
- Appointment scheduling
- Knowledge of some community resources
- Willingness to learn and adapt
Languages
Spanish
Native/ Bilingual
Accomplishments
Human Services Award
Timeline
Administration Intern
Wilkes Recovery Revolution
01.2022 - 08.2022
Assistant Retail Manager
Hibbet Sports
03.2017 - 03.2019
Sales Representative
Lowe's Contact Center
05.2016 - 10.2016
Bachelor of Science - Human Services
Lees-McRae College
Associate of Applied Science - Human Services
Wilkes Community College