Jennifer Orum
Fresno,California
Summary
Customer Service All-Star award
Overview
21
21
years of professional experience
Work History
Central Support
California Closets-Remote
01.2021 - Current
- Handles in-bound and in coming calls via call campaign
- Handles 10 interactions per hour
- Handles emails, text messages and calls
- Liaison between designers and customers
- Educates customers on company offerings
- Fields customer concerns and inquiries
- Builds client rapport while accurately scheduling design appointments
Store Administrator
Nordstrom Rack-Fresno
01.2012 - 01.2020
- Reported to the Store Manager and District HR Manager
- Quality Control of Time sheets to determine attendance, lunch violations and accuracy of clock-ins
- Posted new employment positions
- Screened/tracked candidates via ATS
- Partnered with management to ensure a great candidate experience
- Screened former employees for rehire
- Sourcing via Indeed
- Initiated background checks
- Planned and hosted hiring day events 4 times a year
- Conducted New Hire Training
- Onboarding along with 19
- Processed new hire paperwork
- Maintained employee packets
- Conducted safety training daily and collaborated with building services to avoid employee injuries
- Facilitated workman’s comp claim paperwork for employees
- Liaison with Risk Management when Workman's Comp claims are initiated
- Resolved employee concerns
- Paid vendors in a timely manner
- Paid store expenses
- Purchased goods and services to fit the stores needs
- Applied ethical standards and followed compliance
- Guided and provided benefit information for employees
- Prepared daily reports
- Maintained the stores budget plan
- Reconciled expense reports each month via concur
- Reviewed budget variance reports each month and resolved any discrepancies
- Determined sales projections from historical data and current trends
- Trained new Store Administrators in the SF district virtually
- Administrative tasks, such as filing, coordinating travel calendars and creating schedules
Assistant Buyer-Cosmetics
Gottschalks
01.2005 - 01.2009
- Reported directly to the Buyer of cosmetics
- Monitored sales levels to determine product volume adjustments, replenishments and allocations
- Created skus and submitted purchase orders
- Provided a comprehensive listing of product lines, monthly promotions, discontinued items, order forms and transparency to be utilized throughout all 75 store locations
- Forecasted product need and availability
- Submitted price changes
- Reviewed historical data and followed through with actual purchase orders
- Submitted purchase orders on SOX form in compliance with Sarbanes-Oxley
- Extensively collaborated with the cosmetic buyer to facilitate the promotional efforts of new products
- Initiated return to vendor claims to all stores
- Ensured the availability of testers and display materials throughout all store locations
- Advertising: submitted merchandise for ads, signed off on proofs and analyzed sales
- Coordinated promotional events
- Initiates Price Changes every quarter
- Communicated with over 75 doors throughout the west coast
- Acted as liaison between vendors and warehousing personnel to expedite product distribution
- Assisted with buyer to plan and organize cosmetic catalogs
Education
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Fresno City College
FresnoSkills
- Assisted in building strong relationships with customers and team members Supported training initiatives for leadership development Provided administrative support and exceptional customer service Coordinated event planning activities effectively Utilized Workday, Taleo, Salesforce, Slack, Consur, and Microsoft Office to enhance productivity
AWARDS
Customer Service All Star
QUALIFICATIONS
- Leadership training and development
- Onboarding
- Procurement
- Problem solving skills
- Organizational skills
- Multitasker
- Contact center
Timeline
Central Support
California Closets-Remote
01.2021 - Current
Store Administrator
Nordstrom Rack-Fresno
01.2012 - 01.2020
Assistant Buyer-Cosmetics
Gottschalks
01.2005 - 01.2009
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Fresno City College