Jennifer Oseen
East Berlin,PA
Summary
With a proven track record at JD Creative Properties/Refresh LED, I excel in asset management and executive assistance, blending analytical thinking with exceptional interpersonal skills. Achievements include streamlining operations for efficiency and fostering robust investor relations, underpinned by a commitment to continuous improvement and professional development.
Overview
9
9
years of professional experience
Work History
Asset Manager
JD Creative Properties/Refresh LED
02.2024 - Current
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Maintained strong relationships with investors, providing transparent communication regarding portfolio performance and market trends.
- Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
- Achieved cost savings by renegotiating service contracts for managed properties.
- Optimized asset performance with proactive maintenance and upgrade programs.
Executive Assistant
Refresh LED
09.2022 - 02.2024
- Handled confidential and sensitive information with discretion and tact. Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in the recruitment process by screening resumes, scheduling interviews.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Fostered positive work environment, organizing team-building activities and events.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
School Bus Driver
Rohrer
09.2017 - 08.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained PA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
- Drove bus along assigned route, picking up students.
- Supervised students during loading, unloading and on bus.
- Created and enforced bus rules and kept expectations posted.
- Completed logbooks, incident reports and other daily paperwork.
Administrative Assistant
Info - Matrix/Unisys
05.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Coordinated company wide meetings
- Took Minutes
- Coordinated with safety person to update office medical standards (i.e. purchase AED), adding regular fire drills to office standards
Education
Associate of Science - General Science
University of Phoenix
Tempe, AZHigh School Diploma -
Mechanicsburg Area Senior High School
Mechanicsburg, PASkills
- Qualitative Analysis
- Securities Safekeeping
- Property Appraisals
- Real Estate Analysis
- Property Management
- Maintenance Planning
- Due diligence
- Property accountability
- Report Preparation
- Insurance management
- Asset Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Client Relationship Building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Continuous Improvement
- Written Communication
- Performance monitoring
- Report Writing
Accomplishments
I have been instrumental in the development and enhancement of the Short Term Rental division within the company. My role encompasses the meticulous management of multiple properties, ensuring their seamless and high-standard operation. Through my dedicated efforts, I have contributed to the attainment of "super host" status for the property owner on Airbnb and the achievement of a commendable star rating, attributed to my unwavering commitment to maintaining exceptional standards of communication and service for our guests. Presently, I adeptly oversee the successful management of three properties within our portfolio.
Languages
German
Native or Bilingual
Timeline
Asset Manager
JD Creative Properties/Refresh LED
02.2024 - Current
Executive Assistant
Refresh LED
09.2022 - 02.2024
School Bus Driver
Rohrer
09.2017 - 08.2021
Administrative Assistant
Info - Matrix/Unisys
05.2015 - 05.2017
Associate of Science - General Science
University of Phoenix
High School Diploma -
Mechanicsburg Area Senior High School
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