Summary
Overview
Work History
Education
Skills
Certification
Technology Summary
Veteran status
Personal Information
Clearance
Volunteer Experience
Timeline
Generic

JENNIFER OSEI-FRIMPONG

The Bronx,NY

Summary

Seeking Information Security Analyst or Information Technology Specialist in a growth-oriented organization with focus on FISMA and system security evaluation, validation, monitoring and risk assessment; verification and testing information technology controls.

I'm a dedicated United States Army Veteran with more than two years' hands on experience as an Information Technology Specialist; specializing in system administration (SA) and maintains computers and servers within the computing and the network environment. Performed network administration; installs, configures, monitoring and maintainers of network computing equipment within the network. Performed duties associated with Communication Security (COMSEC) Account Management. Provided SA to IT platforms in varying operational environments, performed cyber security functions, provides the security services and attributes of availability, authentication, confidentiality, integrity, and non-repudiation; verifies and implements network security policy vulnerabilities from cyber network defense teams; Network and IT management, which includes incident and problem processing, change request processing, availability management and user interaction. Assists in the planning and management of network both internal and external team. Provided direct support for digital management systems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retirement

James Peter's VA Medical Center
09.2022 - 03.2024
  • Retired and started medical treatment from sustained injuries during active duty military service. P

Sever Administrator

United States Army/ Fort Drum, NY
06.2020 - 09.2022
  • Use remote access software, such as Teams, to install pre-approved software and support end user
  • Provided exceptional administrative and customer service support to the department daily
  • Communicating effectively, providing guidance and technical support for workstations, applications, procedures, and break fix items working with users, remote team members, and peer groups across the organization to complete assigned work
  • Repair and troubleshoot 20-35 computer systems, mobile, and networking hardware daily
  • Ensured data security through implementation of robust access controls and regular vulnerability assessments.
  • Supporting, monitoring, implementing, and complying with department policies and procedures as pertains to the Information Technology Department
  • Coordinating with other IT teams to research, test, deploy, document, and upgrade new and existing hardware and software
  • Providing immediate expert-level support for the configuration of workstations, laptops, standard and non-standard software applications used by the unit
  • Documenting in detail the resolutions to issues in the Help Desk ticketing system
  • Installing and configuring software applications as required
  • Utilizing trouble-shooting skills to resolve issues with software, hardware, printers, network connectivity, remote access, and other peripherals
  • Performing installs, moves, and changes to office layout for PC's, software, printers, phones, and network components
  • Communicating effectively, providing guidance and technical support for workstations, applications, procedures, and break fix items working with users, remote team members, and peer groups across the organization to complete assigned work
  • Owning and providing timely resolution of all incident tickets and change orders
  • Assisting with equipment installations, hardware racking and cable management
  • Interacting directly, when needed, with the network engineers, enterprise application administrators, office support teams, litigation support, application developers, information security, application support and training, and procurement and inventory tracking to determine the proper remediation for an issue
  • Setting up and quality assurance testing new hardware and software for existing and new end-users in the organization
  • Firm's remote access and mobile computing environment, including, but not limited to, internet access, VPN access, Mobile Device Management, wireless, cable and DSL connectivity, and Citrix
  • Proficiency in Active Directory, Microsoft PowerShell, and Microsoft Office Suite
  • Providing exceptional customer service support to the department
  • Excellent written and verbal communication skills
  • Attention to details
  • Preparing new and replacement PCs and laptops for the end-users
  • Install and support desktop, printer, and network hardware
  • Escalating to and partnering with Network Operations, Enterprise Systems, and Applications Development staff to resolve network and/or application issues
  • Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.

Certified Nursing Assistant

NYC Health and Hospitals/Gouverneur
08.2018 - 10.2019
  • Supported needs of 40+ residents under long-term care.
  • Work with other care providers to draw up and or tweak care plan according to patient's needs
  • Act as a liaison between 15 residents/families and other caregivers
  • Assist in maintaining safety and comfort needs of patients and families
  • Assist with admission, transfer and discharge procedures per unit/service operations while maintained HIPPA regulations and enter data in Sigma Care
  • Ensure that necessary equipment's and supplies are present in the patient's rooms and on the unit daily
  • Report all observations concerning patients to the professional nurse responsible for the patient on a given shift; respond to requests for specific tasks as delegated by any registered professional nurse.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Educated patients and family members on best home care practices for healing and recovery.

Certified Nursing Assistant

Mary Manning Walsh Nursing Home
09.2014 - 08.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted 8-12 patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output daily
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

Information Technology Specialist -

United States Army Cyber Center of Excellence
Fort Gordon, Georgia
01.2020

Bachelor of Science - Health Services Administration

City University of New York - Lehman College
Bronx, NY
01.2017

Certified Nursing Assistant Nursing -

NYS Department of Health
New York, NY
01.2012

Skills

  • Information Systems Security training
  • RMS (Risk Management System)/TAF (Trusted Agent FISMA)
  • Client Operating Systems/Computer Hardware/Software/Exchange Server
  • Help Desk Troubleshooting and Problem Solving
  • Information Technology/Network Security
  • Essentials Network, Routing/Switching Fundamentals
  • WAN/LAN
  • Windows Server
  • CAP
  • Enterprise Certification and Accreditation Training
  • Information Assurance Awareness training
  • Anti-Phishing /DIACAP Overview Implementation training
  • Information System Security Officer/Information System Security Manager training (ISSO/ISSM)
  • Teamwork and Collaboration

Certification

  • CompTIA Security +
  • Certified Ethical Hacker
  • CISSP

Technology Summary

HP Web Inspect, Nessus, Db Protect, LDAP, SQL Server, VMware, Windows-Based Systems, LANs, WANs, VPNs, Cisco Routers/Switches, Firewalls, TCP/IP, OSI Model, DMZ, IDS, Checkpoint, JIRA, Remedy, Microsoft Office (Word, Excel, PowerPoint, SharePoint, Access, Outlook)

Veteran status

U.S Army Veteran

Personal Information

Citizenship: U.S Citizen

Clearance

DoD Active Secret Clearance

Volunteer Experience

  • Royal Seed Ministry, Bronx, NY, Youth President (Abuse Counselor), 01/2012, 10/2019, Screen youth and families for mental health status, substance use, sexual risk behaviors and other social service needs, Conduct youth assessment, develop initial service plans and perform re-assessments as needed., Assist families in obtaining needed services on a case-by-case basis through referrals to the clinician., Provide individual, group, family physical and substance abuse counseling and participate in interdisciplinary team meetings., Conduct regular meetings/telephone conferences and home visits with parents and provide guidance both on and off site., Document all activities and services in accordance with ministry’s policies and procedures., Assist in managing the timing and collection of data for reporting purposes; collect research and evaluation., Secretary (Office Assistant), Use computer word processing, spreadsheet, and other software to prepare reports, invoices, tax documents., Organize events and programs for the church., Create presentations for meetings conferences.
  • Harlem Hospital (Ambulatory Care), New York, NY, Clerk/Office Assistant, 02/2013, 06/2014, HIPAA and OSHA compliance requirements, Time management and organizational skills, Strong analytical and problem-solving skills, Assisting with day-to-day operations of the HR functions and duties, Providing clerical and administrative support to Human Resources executives, Assisted patients with registration., Compiling and update employee records (hard and soft copies), Assisted patients with appointment scheduling and make reminder calls for upcoming and cancelled appointments., Assisted in documentation and prepare reports relating to personnel activities (staffing, recruitment, training, and evaluations), Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.), Assisted with initial orientation to newly hired employees., Assisted our recruiters to source candidates and update our database., Sigma Care documentation

Timeline

Retirement

James Peter's VA Medical Center
09.2022 - 03.2024

Sever Administrator

United States Army/ Fort Drum, NY
06.2020 - 09.2022

Certified Nursing Assistant

NYC Health and Hospitals/Gouverneur
08.2018 - 10.2019

Certified Nursing Assistant

Mary Manning Walsh Nursing Home
09.2014 - 08.2018

Information Technology Specialist -

United States Army Cyber Center of Excellence

Bachelor of Science - Health Services Administration

City University of New York - Lehman College

Certified Nursing Assistant Nursing -

NYS Department of Health
JENNIFER OSEI-FRIMPONG