JENNIFER OSTROFF

Land Pro

Leominster, MA

05.2016 - 08.2017

Landscaped by selecting, purchasing, and planting flowers, grass, shrubs, and bushes
Applied fertilizer to ground seasonally to enhance growth
Trimmed and edged grass around walks, flower beds, and walls
Applied pesticide to rid grounds of pests such as mosquitoes, wasps, ticks, and others
Trimmed hedges, trees and bushes using smooth and efficient pruning techniques
Watered lawns, trees and plants and put in place permanent irrigation to keeplandscaping green and healthy
Planted grass, trimmed trees and bushes, and fertilized plantings.

Mia Bella Spa

Leominster, MA

12.2017 - 06.2018

Greeted clients and presented appointment times that fit client's needs
Opened and closed salon according to company procedure
Handled financial transactions using cash, credit card, and contactless payments
Scheduled appointments in person, over phone, and electronically
Drove sales and met goals by promoting specials, luxury hair care products, and salonservices
Registered incoming appointment holders, providing intake services prior to requestedservices
Provided customer education on available service, highlighting specific offeringsbased on business goals and service availability
Answered customer calls, providing responses to queries, appointment scheduling,service advice, and complaint referrals
Informed staff members of cancellations and client arrival
Sold personal care products to customers, offering consumable and durable skin caregoods, hair care products, and more.

Lululemon Natick

Natick, United States

09.2019 - 08.2021

Welcomed guests and offered quick assistance to handle diverse needs
Maintained knowledge of current and future promotions to provide accurate service and inform guest purchasing decisions
Supported company mission and positive store culture through IDEA, honesty, integrity, and high-quality guest experiences
Engaged guests and built connections to drive long-term sales
Resolved guest issues quickly to recapture the customer's loyalty and maintain the sale
Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.

Lululemon - Prudential Center

Boston, MA

08.2021 - Current

Created look and feel of visual merchandising to better target specific audiences using the weekly/monthly/and quarterly forum.
Wrote merchandising guidelines/plan for new product launches to keep teams on same page and effective.
Communicated visual merchandising information and standards via in-store, e-mail and regular meetings.
Managed merchandising standards and maintained consistency across distribution channels.
Created aesthetically pleasing displays to showcase company products and increase sales.
Organized store merchandise on the floor by size, style, color, activity, and storytelling.
Enrolled the team weekly in merch updates and changes with a written post and photos.
Posted to the region twice a week, with updates and photos of what the merch team accomplished during merch shifts.
Prepped the floor successfully for the holiday season and other high selling days on our calendar.
Accepted into the IDEA Career Development Pilot to further my leadership grounded in IDEA.
Created genuine relationships with co-workers allowing them to always feel supported and cared for. Peers felt comfortable coming to me for guidance, coaching, clarity in any situation. Always remaining inclusive.
Maintained boundaries between work life and life outside of work, always being professional.

Summary