Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ostroff

Boston,MA

Summary

Dynamic Guest Experience Leader with a proven track record at Lululemon, excelling in guest services and team supervision. Recognized for enhancing customer satisfaction through exceptional communication and leadership. Skilled in analyzing feedback to drive improvements, fostering loyalty, and implementing effective merchandising strategies to optimize brand. representation.

Overview

6
6
years of professional experience

Work History

Guest Experience Leade

Lululemon
11.2023 - Current
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.

Visual Merchandising Lead

Lululemon
08.2023 - 11.2023
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Hotel Assistant Manager

Four Seasons Hotel
08.2022 - 06.2023
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Implemented special amenities and services specifically designed for discerning VIP guests.
  • Monitored feedback from high-profile clients to identify areas of improvement within the operations team''s performance.

Key Leader/ Visual Merchandise Lead

Lululemon
08.2021 - 07.2022
  • Developed professional relationships to improve retention of key customers.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
  • Championed company values within the workplace, modeling desired behaviors and setting expectations for all employees to adhere to high standards of professionalism.
  • Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
  • Participated in weekly meetings with management to review progress toward goals, discuss challenges faced by the team, and strategize solutions for future success.
  • Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.

Educator

Lululemon
09.2019 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Education

Quinnupiac University
Hamden, CT

The Winchendon School
Winchendon, MA
2016

Skills

  • Leadership qualities
  • Guest experiences
  • Exceptional communication
  • Guest services
  • Team supervision
  • Brand representation
  • Hospitality and service industry background

Timeline

Guest Experience Leade

Lululemon
11.2023 - Current

Visual Merchandising Lead

Lululemon
08.2023 - 11.2023

Hotel Assistant Manager

Four Seasons Hotel
08.2022 - 06.2023

Key Leader/ Visual Merchandise Lead

Lululemon
08.2021 - 07.2022

Educator

Lululemon
09.2019 - 08.2021

Quinnupiac University

The Winchendon School

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