Jennifer Otero
West Jordan,UT
Summary
Experienced professional with a strong work ethic and proven reliability. Dedicated to delivering exceptional customer service throughout my career. Skilled in managing front desk operations, providing care as a Certified Nursing Assistant for the elderly, and assisting in preschool classrooms. Passionate about making people feel and look their best as a salon manager and hair restoration stylist. Thrive in fast-paced environments, consistently attending to everyone's needs efficiently and effectively.
Overview
25
25
years of professional experience
Work History
Cook
Cadence Academy Preschool
11.2022 - Current
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cook
Sarah Daft Home
07.2021 - 12.2022
- Prepared special food items as needed for therapeutic diets
- Followed recipes set by establishment to meet nutritional requirements
- Wiped or scrubbed counters and equipment, maintaining clean and sanitary kitchen area
- Portioned food before cooking according to standard portion sizes and recipe specifications
- Observed proper plate presentation and garnish setup to meet plating requirements
- Stocked and maintained sufficient levels of products to drive smooth food service
- Prepared variety of dishes using industrial kitchen equipment
- Monitored food items, maintaining minimum guidelines for temperature, taste and quality
- Maintained temperatures of food products to reduce illness or waste
- Utilized sanitary methods to handle, prepare and serve food.
Dietary Aide /Cook
Canyon Rim care facility
08.2020 - 08.2021
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Stocked ingredients in proper storage spaces and monitored facility inventories
- Provided excellent customer service to residents, staff, and families
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs
- Maintained kitchen equipment and reported malfunctions to facility managers
- Cleaned food stations and bars and washed dishes and silverware after use
- Checked meal trays for compliance with diet modifications
- Prepared major meal, following recipes and determining group food quantities.
Assistant Manager
Downeast
09.2017 - 08.2020
- Tracked store inventories and replenished products according to demand
- Organized company merchandise and displays to increase brand awareness and product sales
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Front Desk Receptionist, stylist
Paulus Hair
07.1999 - 10.2016
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Met deadlines while maintaining high-quality deliverables
- Maintained cleanliness and organization of public areas and conference rooms
- Opened and closed main office in alignment with established security procedures
- Monitored inventory levels of office supplies to ensure adequate stock was always available
- Documented and distributed messages to support timely communications
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
- Scheduled appointments and maintained and updated appointment calendars
- Established and maintained good communications with personnel and clientele
- Implemented comprehensive business procedures to promote compliance with industry standards and rules.
Education
Associate Cosmetology - Cosmetology/barbering
Salt Lake Community
Salt Lake City, UT10.1995
High School Diploma -
West Jordan
West Jordan, UT05.1993
Skills
- Customer Assistance
- Front Desk Operations
- Scheduling Appointments
- Maintaining Guest Records
- Processing payments
- Strong multi-tasking
- Problem-Solving
- Dependable and reliable
- Friendly and outgoing
- Store maintenance
- Merchandise Strategizing
- Scheduling knowledge
- Store Opening and Closing
Timeline
Cook
Cadence Academy Preschool
11.2022 - Current
Cook
Sarah Daft Home
07.2021 - 12.2022
Dietary Aide /Cook
Canyon Rim care facility
08.2020 - 08.2021
Assistant Manager
Downeast
09.2017 - 08.2020
Front Desk Receptionist, stylist
Paulus Hair
07.1999 - 10.2016
Associate Cosmetology - Cosmetology/barbering
Salt Lake Community
High School Diploma -
West Jordan