Jennifer Ott
Newark,DE
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
15
15
years of professional experience
Work History
Manager
Highs of Balitmore
Elkton , Maryland
2017.06 - 2023.12
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Team Lead/ Cleaner
Forever Clean
Elkton , Maryland
2013.03 - 2017.06
- Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
- Transported trash bags to designated disposal areas.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Washed windows both inside and outside of the facility.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept sidewalks and driveways of debris.
- Emptied wastebaskets and replaced liners.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Manager
SUBWAY®Restaurants
Newark , Delaware
2009.04 - 2012.03
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
Cleaner
Merry Maids
Elkton , Maryland
2010.04 - 2012.02
- Transported trash bags to designated disposal areas.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Washed windows both inside and outside of the facility.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Emptied wastebaskets and replaced liners.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
High School Diploma -
Elkton High School
Elkton, MD2002-06
Skills
- Staff Management
- Time Management
- Performance Evaluations
- Staff Training and Development
- Budget Control
- Sales management
Timeline
Manager
Highs of Balitmore
2017.06 - 2023.12
Team Lead/ Cleaner
Forever Clean
2013.03 - 2017.06
Cleaner
Merry Maids
2010.04 - 2012.02
Manager
SUBWAY®Restaurants
2009.04 - 2012.03
High School Diploma -
Elkton High School
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