Jennifer Otty

01/2020 - Present

Lowe's Central Quoting:

Flooring: Quoting, Sales, Customer Service, Store Support, Customer Service, Installation Program Compliance

Millwork: Customer Service, Filed Sales Support, Customer Service and Support, Qualifying customer Installation needs and Installation Program Compliance

HVAC: Pilot program: Installer and District Manager Install Services Support, Program Compliance, Reporting and Document retention

Central Selling Exteriors Dept.:

Virtual In Home Consultant Support, Support to include appointment management, acquiring necessary reports and information, documentation reporting and retention, Installation Program Compliance, Customer Service

Virtual In Home Consultant Roofing, Siding and Gutter Sales, Customer Service, Installation Program Compliance, Reporting and Document retention.

Central Selling Millwork Pilot Program: Virtual Customer facing Sales and Service, Installation Program Compliance, Report and Document retention.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Managed Cashier schedules, evaluations, cash handling compliance.

• Evaluated and maintained store profitability through processes and reporting.
• Evaluated and ensured Cash Handling processes maintained and reported, and retained to ensure compliance.
• Enhanced operations by implementing efficient scheduling and resource allocation.
• Improved employee retention rates through competitive compensation packages, benefits offerings, and clear career advancement opportunities.
• Evaluated staff performance regularly, providing ongoing feedback and professional development opportunities for growth.