Summary
Overview
Work History
Education
Skills
Antiquing and Gardening
Timeline
Generic

Jennifer Ouellette

New Milford,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Project Manager

Lambert And Barr LLC
05.2003 - Current
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborate with engineers, architect, designers, inspectors, surveyors and soil scientists
  • Select subcontractors and delegate work
  • Problem solve to address delays, emergencies and other issues
  • Report progress to clients, timelines, budgets, and invoicing
  • Explain contracts and technical matters in a clear and concise manner
  • Superior response and customer service skills; fantastic communicator both via email, verbal and texting
  • Exceptional time management skills and skillfully able to multitask various projects at one time with zero decline in quality
  • Excellent technical skills and comprehension of construction methods, blue prints, writing skills for client communication, proposals, and reporting
  • Creative and able to offer suggestions to clients, subcontractors and employees to mitigate, mediate and implement solutions
  • Provide logistics of materials and labor
  • Drive cost for effective management techniques and strategies in the field
  • Maintain necessary daily logging and exceptionally organized on multiple projects on a daily basis
  • Create scheduling to maintain proper staffing

Chargeback Analyst I and II

Paymentech
03.2000 - 05.2003
  • Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
  • Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
  • Streamlined the dispute resolution process through effective communication with merchants, banks, and customers.
  • Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
  • Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
  • Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
  • Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.

Swing Driver Courier

Federal Express, FedEx
06.1997 - 03.2000
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Design and implement practices for international package streamlining. Recognized with award from corporate
  • Run after hours shuttle to the ramp
  • As a swing driver - ability to be adaptable as routes were provided and changed spontaneously as needed for the best interest of the company

Education

Bachelor of Science - Business - Team Building

Daniel Webster College
Nashua, NH
06.2002

Associate of Science - Animal Science

University of New Hampshire
Durham, NH
05.1997

High School Diploma -

Canterbury Prep School
New Milford, CT
06.1994

Skills

  • Procedure Development
  • Project Tracking
  • Inventory Control
  • Logistics Management
  • Work Flow Planning
  • Risk Management
  • Cost Control
  • Productivity Improvement
  • Conflict Management
  • Customer Relations Specialist

Antiquing and Gardening

-Love learning history of geographical area through collection of antiques

Timeline

Project Manager

Lambert And Barr LLC
05.2003 - Current

Chargeback Analyst I and II

Paymentech
03.2000 - 05.2003

Swing Driver Courier

Federal Express, FedEx
06.1997 - 03.2000

Bachelor of Science - Business - Team Building

Daniel Webster College

Associate of Science - Animal Science

University of New Hampshire

High School Diploma -

Canterbury Prep School

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Jennifer Ouellette