Jennifer Ouellette
New Milford,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Project Manager
Lambert And Barr LLC
New Milford, CT.
05.2003 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborate with engineers, architect, designers, inspectors, surveyors and soil scientists
- Select subcontractors and delegate work
- Problem solve to address delays, emergencies and other issues
- Report progress to clients, timelines, budgets, and invoicing
- Explain contracts and technical matters in a clear and concise manner
- Superior response and customer service skills; fantastic communicator both via email, verbal and texting
- Exceptional time management skills and skillfully able to multitask various projects at one time with zero decline in quality
- Excellent technical skills and comprehension of construction methods, blue prints, writing skills for client communication, proposals, and reporting
- Creative and able to offer suggestions to clients, subcontractors and employees to mitigate, mediate and implement solutions
- Provide logistics of materials and labor
- Drive cost for effective management techniques and strategies in the field
- Maintain necessary daily logging and exceptionally organized on multiple projects on a daily basis
- Create scheduling to maintain proper staffing
Chargeback Analyst I and II
Paymentech
Salem, NH
03.2000 - 05.2003
- Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
- Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
- Streamlined the dispute resolution process through effective communication with merchants, banks, and customers.
- Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
- Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
- Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
- Conducted detailed investigations into complex cases, resulting in successful resolutions for both company and clients.
Swing Driver Courier
Federal Express, FedEx
Danbury, CT And Manchester NH
06.1997 - 03.2000
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Design and implement practices for international package streamlining. Recognized with award from corporate
- Run after hours shuttle to the ramp
- As a swing driver - ability to be adaptable as routes were provided and changed spontaneously as needed for the best interest of the company
Education
Bachelor of Science - Business - Team Building
Daniel Webster College
Nashua, NH06.2002
Associate of Science - Animal Science
University of New Hampshire
Durham, NH05.1997
High School Diploma -
Canterbury Prep School
New Milford, CT06.1994
Skills
- Procedure Development
- Project Tracking
- Inventory Control
- Logistics Management
- Work Flow Planning
- Risk Management
- Cost Control
- Productivity Improvement
- Conflict Management
- Customer Relations Specialist
Antiquing and Gardening
-Love learning history of geographical area through collection of antiques
Timeline
Project Manager
Lambert And Barr LLC
05.2003 - Current
Chargeback Analyst I and II
Paymentech
03.2000 - 05.2003
Swing Driver Courier
Federal Express, FedEx
06.1997 - 03.2000
Bachelor of Science - Business - Team Building
Daniel Webster College
Associate of Science - Animal Science
University of New Hampshire
High School Diploma -
Canterbury Prep School