Jennifer Overpeck
Dana,IN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
State Eligibility Manager
State Of Indiana FSSA.
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Worked as a gatekeeper for Help desk tickets for Region 6.
State Eligibility Consultant
State Of Indiana FSSA
06.2009 - 04.2021
- Evaluated client needs accurately, providing appropriate resources for assistance and support.
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Achieved high levels of satisfaction among clients by consistently demonstrating empathy, patience, and professionalism during interactions.
- Maintained updated knowledge on applicable laws, regulations, policies, and procedures related to state benefit programs.
- Facilitated the resolution of complex cases by working collaboratively with clients, partners, and internal team members.
- Assisted clients in understanding program requirements through clear communication both verbally and in writing.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Assisted clients with completion of applications and paperwork.
Education
Bachelor of Science - Business Administration
Indiana State University
Terre Haute, IN05.2005
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Decision-Making
- Computer Skills
- Problem Resolution
- Work Planning and Prioritization
- Task Delegation
- Professional and Courteous
- Good Judgment
- Interpersonal Relations
Timeline
State Eligibility Manager
State Of Indiana FSSA.
04.2021 - Current
State Eligibility Consultant
State Of Indiana FSSA
06.2009 - 04.2021
Bachelor of Science - Business Administration
Indiana State University
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