Jennifer Overton
Bend,OR
Summary
Dynamic professional with a strong work ethic and effective multitasking abilities, previously at Center For Living And Learning. Proven track record in enhancing client satisfaction through exceptional communication and problem-solving skills. Adept at implementing efficient office procedures and training staff, ensuring operational excellence and a positive customer experience.
Overview
17
17
years of professional experience
Work History
Personal Assistant
Elizabeth Fuchs
Remote, CA
09.2011 - 02.2025
- Managed complex calendars, coordinating meetings and appointments for optimal time management.
- Facilitated communication between stakeholders, ensuring seamless information flow and project updates.
- Organized travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Office Manager
Center For Living And Learning
Van Nuys, CA
02.2020 - 03.2024
- Supervised front office operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented office procedures to improve operational efficiency.
- Managed scheduling and coordination of appointments for optimal resource allocation.
- Resolved client inquiries and issues
- Assisted clients with local resources and job readiness skills
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Customer Service Representative
Health Net, Inc. of California
Woodland Hills, CA
03.2008 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call center environment, ensuring prompt service delivery and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and enhance service efficiency.
- Trained new staff on best practices for customer interaction and system navigation.
- Developed training materials that improved onboarding experience for new representatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided exceptional support to patients and families, addressing inquiries and concerns efficiently.
- Processed insurance claims and verified patient information to ensure accuracy in billing.
- Trained junior staff on customer service protocols and best practices for patient interactions.
- Collaborated with healthcare teams to resolve service issues and enhance patient experiences.
Education
No Degree - Broadcast Journalism
Cerro Coso Community College
Ridgecrest, CAHigh School Diploma -
Canoga Park High School
Canoga Park, CASkills
- Effective multitasking
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Detail-oriented mindset
- Administrative support
- Discretion and confidentiality
- Client satisfaction
- Customer relations
Languages
English
Timeline
Front Office Manager
Center For Living And Learning
02.2020 - 03.2024
Personal Assistant
Elizabeth Fuchs
09.2011 - 02.2025
Customer Service Representative
Health Net, Inc. of California
03.2008 - 08.2019
No Degree - Broadcast Journalism
Cerro Coso Community College
High School Diploma -
Canoga Park High School