Jennifer Overton
Bend,OR
Summary
Dynamic professional with a strong work ethic and effective multitasking abilities, previously at Center For Living And Learning. Proven track record in enhancing client satisfaction through exceptional communication and problem-solving skills. Adept at implementing efficient office procedures and training staff, ensuring operational excellence and a positive customer experience.
Overview
17
17
years of professional experience
Work History
Personal Assistant
Elizabeth Fuchs
09.2011 - 02.2025
- Managed complex calendars, coordinating meetings and appointments for optimal time management.
- Facilitated communication between stakeholders, ensuring seamless information flow and project updates.
- Organized travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Office Manager
Center For Living And Learning
02.2020 - 03.2024
- Supervised front office operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented office procedures to improve operational efficiency.
- Managed scheduling and coordination of appointments for optimal resource allocation.
- Resolved client inquiries and issues
- Assisted clients with local resources and job readiness skills
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Customer Service Representative
Health Net, Inc. of California
03.2008 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call center environment, ensuring prompt service delivery and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and enhance service efficiency.
- Trained new staff on best practices for customer interaction and system navigation.
- Developed training materials that improved onboarding experience for new representatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided exceptional support to patients and families, addressing inquiries and concerns efficiently.
- Processed insurance claims and verified patient information to ensure accuracy in billing.
- Trained junior staff on customer service protocols and best practices for patient interactions.
- Collaborated with healthcare teams to resolve service issues and enhance patient experiences.
Education
No Degree - Broadcast Journalism
Cerro Coso Community College
Ridgecrest, CAHigh School Diploma -
Canoga Park High School
Canoga Park, CASkills
- Effective multitasking
- Strong work ethic
- Strong communication skills
- Strong problem solver
- Detail-oriented mindset
- Administrative support
- Discretion and confidentiality
- Client satisfaction
- Customer relations
Languages
English
Timeline
Front Office Manager
Center For Living And Learning
02.2020 - 03.2024
Personal Assistant
Elizabeth Fuchs
09.2011 - 02.2025
Customer Service Representative
Health Net, Inc. of California
03.2008 - 08.2019
No Degree - Broadcast Journalism
Cerro Coso Community College
High School Diploma -
Canoga Park High School