Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Jennifer Owens

Lincoln,NE

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Behavior Technician Supervisor

Touchstone Behavioral Health
Lincoln, NE
06.2024 - Current
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Attended review, progress and clinical team meetings.
  • Completed daily client rounds and tracked client movements.

Halfway House Manager

St. Monica's
Lincoln, NE
06.2021 - 05.2024
  • Conducted regular meetings with residents to discuss their progress towards rehabilitation goals.
  • Developed and implemented operational policies and procedures for the Halfway House.
  • Collaborated with other organizations providing similar services in order to share best practices and resources.
  • Identified any violations of policy or procedure by staff or residents and took corrective action as necessary.
  • Provided crisis intervention services when needed in order to de-escalate potential volatile situations.
  • Ensured compliance with all applicable laws, regulations, codes and standards related to Halfway House operations.
  • Prepared reports regarding incidents or activities occurring at the facility which could impact its operation.
  • Assisted in developing individualized plans for each resident that addressed their specific needs while residing at the Halfway House.
  • Recruited, trained and evaluated new staff members in accordance with established guidelines.
  • Maintained records of resident's progress including attendance at classes and counseling sessions, medications taken.
  • Provided guidance and support to residents in order to help them transition back into society.
  • Maintained updated resident records and coordinate move-in and move-out logistics.
  • Kept building up-to-date with current fire and health code standards.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
  • Communicated with patients with compassion while keeping medical information private.

Shift Manager

Fazoli's Restaurant
Lincoln, NE
02.2017 - 06.2021
  • Enforced safety standards throughout the store including proper use of equipment.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between employees or customers in a professional manner.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Helped employees accomplish tasks during peak periods.
  • Taught staff upselling techniques to meet revenue targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Enforced company policies, answered coworkers' questions and trained new personnel.

Education

GED -

Northeast High School
Lincoln, NE
05-1996

Skills

  • Activity monitoring
  • Records Management
  • Admissions intake
  • Skill-building exercises
  • Conflict de-escalation
  • Log updating
  • Mental Health Support
  • Behavioral Management
  • Incident Reporting
  • Documentation skills
  • First-aid and CPR
  • Emotional Support
  • Case Management
  • Positive Reinforcement
  • Daily living assistance
  • Life Skills Development
  • Group Instruction
  • Med Aide License

Affiliations

  • I really enjoy spending time with my family.
  • I like learning new and challenging things.

Accomplishments

  • I moved up from a mentor to a halfway house manager.

Certification

  • I am CPR/First aid certified.
  • I am med aide certified.

References

References available upon request.

Timeline

Behavior Technician Supervisor

Touchstone Behavioral Health
06.2024 - Current

Halfway House Manager

St. Monica's
06.2021 - 05.2024

Shift Manager

Fazoli's Restaurant
02.2017 - 06.2021

GED -

Northeast High School

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