Jennifer Owusu Thomas
Atlanta,GA
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
Darden
New York, NY
04.2013 - Current
- Created in-depth training manual for all employees.
- Designed and delivered engaging training programs in various formats, including online, blended, and instructor-led workshops
- Managed the training budget and tracked program results, demonstrating ROI and impact.
- Selected and assigned instructors to conduct specific training programs.
- Tested all training software and hardware prior to commencing training programs.
- Provided hands-on training and support on company software and processes.
- Assisted in the development and implementation of onboarding programs.
- Coordinated logistics for training events and workshops.
- Maintained training records and data for reporting purposes.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Directed training programs and development paths for managers and supervisors.
Education
High School Diploma -
Palisade Preparatory School
Bachelor of Arts -
University of Hartford
West Hartford, CTSkills
- Training Material Development
- New Employee Training
- Technical Knowledge
- Course Development
- Needs Assessment
- Emotional Intelligence
- Stakeholder Management
- Performance Management
- Process and Productivity Improvement
- Project Management
- Personality Assessments/ DISC/MBTI
- Workforce Development
- Diversity and Inclusion
- Instructional Design and Needs Assessment
- Curriculum Development
- Adult Learning Principles and Blended Learning
- E-learning Development
- Coaching & Mentoring
- Budget Management
- Learning Management Systems (LMS)
- Onboarding
Accomplishments
Key Achievements:
- Increased employee engagement by 20% through the implementation of interactive e-learning modules and targeted coaching programs.
- Boosted sales performance by 20+% within 6 months of launching a product training initiative for a new software launch.
- Reduced onboarding time by 40% by developing a comprehensive onboarding program for new hires, leading to smoother integration and improved productivity.
- Achieved a 95% satisfaction rating for training programs based on learner feedback surveys, demonstrating successful curriculum development and delivery.
- Successfully managed training budgets of ensuring cost-effective program implementation while maximizing learning outcomes.
- Spearheaded the design and launch of a company-wide leadership development program, resulting in a 10% increase in employee retention among managers
Certification
- Certified Meyers Brigs (MBTI)
- LMS Certification
Timeline
Learning and Development Manager
Darden
04.2013 - Current
High School Diploma -
Palisade Preparatory School
Bachelor of Arts -
University of Hartford