Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Pennock

Beach Park,IL

Summary

Certified Nursing Assistant with 5 years experience in a hospice setting. Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs.

Skilled Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents.

Medical Administrative Assistant adept at verifying insurance coverage, reviewing records, scheduling exams and updating donor information.

Organized and efficient travel coordinator focused on creating a positive travel experience for all passengers. Brings in-depth knowledge of patient care and travel industry, along with superb problem solving and conflict resolution capabilities.

Overview

4
4
years of professional experience

Work History

CNA / Caregiver

Home Watch Caregiviers
Crystal Lake, IL
06.2009 - 08.2010
  • Consistently complied with applicable laws and regulations to ensure facility adhered to Medicare and Medicaid regulations.
  • Team Player, achieved high staff / patient  morale through effective communication, prompt problem resolution, proactive caregiver practices and facilitating a safe and healthy work environment.
  • Effectively served as primary liaison for HMS and client,  health insurance provider and public policy associations and partners.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

CNA / Caregiver

Home Instead
Northbrook, IL
12.2008 - 05.2009
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Participated in monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.

CNA / Special Care Unit

Wauconda Healthcare & Rehabilitation Centre
Wauconda, IL
09.2007 - 05.2008
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Responded to Code Red pages and followed through on disposition of patients.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.

Asst. Manager

Video Villa
Johnsburg, IL
09.2006 - 05.2008
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

High School Diploma - undefined

Spring Grove High School
Spring Grove, IL
1982

Skills

  • Professional phone etiquette
  • Excellent communication skills
  • Accurate and detailed
  • Social media knowledge
  • CPR/First Aid certified
  • Qualified daily living activity assistant
  • Organized calendar management
  • Hospice and palliative care experience

Timeline

CNA / Caregiver

Home Watch Caregiviers
06.2009 - 08.2010

CNA / Caregiver

Home Instead
12.2008 - 05.2009

CNA / Special Care Unit

Wauconda Healthcare & Rehabilitation Centre
09.2007 - 05.2008

Asst. Manager

Video Villa
09.2006 - 05.2008

High School Diploma - undefined

Spring Grove High School

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Jennifer Pennock