Jennifer Pace
Paducah,KY
Summary
Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations. Seasoned Restaurant Owner with strong background in food service management and operations. Experience includes overseeing all aspects of restaurant performance, from staff recruitment and training to budgeting and financial management. Strengths lie in leadership, problem-solving, customer relationship building, and strategic planning. Previous work led to improved team efficiency, increased customer satisfaction rates and consistently profitable operations.
Overview
38
38
years of professional experience
Work History
Restaurant Owner
Rocket Fired Pizza
Paducah, KY
08.2018 - 08.2024
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Established standards for quality control, customer service, health and safety regulations.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Negotiated contracts with vendors for food, equipment and supplies.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Coordinated catering services when requested by customers .
- Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Hired, trained and motivated staff to fill all restaurant openings.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Optimized profits by controlling food, beverage and labor costs.
- Managed food preparation, guest interaction, quality control and customer relations.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Created unique recipes and applied various culinary techniques for authentic cuisine.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Store Owner
YaYa's Island
Paducah, KY
05.2011 - 12.2020
- Developed store policies and procedures to ensure customer satisfaction.
- Organized and scheduled staff to maximize efficiency in the store.
- Maintained records of sales, profits and losses within the store.
- Analyzed financial data to identify trends that could improve operational performance.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Ensured compliance with state and local laws regarding business operations.
- Negotiated contracts with vendors to secure best prices for products.
- Cultivated relationships with customers to promote repeat business.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
- Oversaw the maintenance of all equipment used in the store's operations.
- Established safety protocols for handling hazardous materials within the store environment.
- Directed and managed employees to consistently meet performance targets.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Planned promotional campaigns for new products or specials.
- Implemented both individual and group training for executive and loss prevention personnel.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Led startup and creation of operational procedures and workflow planning.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Executed performance reviews to encourage improved productivity for team members.
- Hired and trained new department managers to increase team oversight and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager
Finish Line Shoe Store
Paducah, KY
06.2005 - 05.2011
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Blockbuster Video
San Diego, CA
12.1991 - 05.2005
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Assistant Manager
Chick-fil-A
Paducah, KY
05.1986 - 08.1991
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05-1995
Associate of Science - Business Administration
Paducah Community College
Paducah05-1991
High School Diploma -
Victory Christian Academy
Paducah, KY05-1988
Skills
- Staff Leadership
- Portioning
- Staff Management
- Labor Cost Controls
- Health Code Compliance
- Portion Control
- Complaint Investigation
- Cost Control
- Business Planning
- Promotional planning
- Schedule Management
- Revenue Generation
- Menu development
- Waste Reduction
- Building Maintenance
- Food presentation
- Staff Supervision
- Customer Engagement
- Performance Improvement
- POS System Operation
- Accounting oversight
- Employee Scheduling
- Budget monitoring
- Wine Knowledge
- Vendor Relations
- Inventory Management
Accomplishments
- Store Manager of the year 2010 Finish Line
- Yearly loss prevention, customer service, top sales numbers & shrinkage awards in Company, Region & District, Finish Line
- Yearly loss prevention, customer service, top sales numbers & shrinkage awards in Company, Region & District, Blockbuster Video
Timeline
Restaurant Owner
Rocket Fired Pizza
08.2018 - 08.2024
Store Owner
YaYa's Island
05.2011 - 12.2020
General Manager
Finish Line Shoe Store
06.2005 - 05.2011
Store Manager
Blockbuster Video
12.1991 - 05.2005
Assistant Manager
Chick-fil-A
05.1986 - 08.1991
Bachelor of Science - Business Administration And Management
San Diego State University
Associate of Science - Business Administration
Paducah Community College
High School Diploma -
Victory Christian Academy