JENNIFER PACHECO
BAYONNE,NJ
Summary
Seasoned Payroll Specialist bringing 7 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
8
8
years of professional experience
Work History
Secretary/Payroll Specialist
T&M DELIVERY CORP
08.2018 - 09.2023
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed payroll data entry and processing for 25 employees to comply with predetermined company guidelines
- Reviewed time records for all employees to verify accuracy of information
Front Desk Receptionist
FUNZY PLAY INDOOR PLAYGROUND
01.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
Concierge
Planned Companies
03.2016 - 06.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
High School Diploma -
UNION CITY HIGH SCHOOL
UNION CITY, NJ06.2014
Skills
- Payroll Administration
- Internal Controls
- Data Analysis
- Tax Expertise
- Business Development Understanding
- Active Listening
- Freight Operations
- Microsoft PowerPoint
- Account Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Secretary/Payroll Specialist
T&M DELIVERY CORP
08.2018 - 09.2023
Front Desk Receptionist
FUNZY PLAY INDOOR PLAYGROUND
01.2017 - 07.2018
Concierge
Planned Companies
03.2016 - 06.2018
High School Diploma -
UNION CITY HIGH SCHOOL