Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER PACHECO

Newark,NJ

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

19
19
years of professional experience

Work History

Personal Home Health Aide

Self-employed
Newark, NJ
03.2023 - Current
  • Communicate effectively with clients, their families, and other members of the interdisciplinary team involved in providing care for the patient.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Provided emotional support to clients by listening attentively during conversations.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Accompanied clients to doctors' offices or on other trips outside home.

Customer Service Representative

Imperial Dade
Jersey City, NJ
01.2012 - 03.2022
  • Processed orders through various means such as telephone and email
  • Applied problem solving skills to resolve customer inquiries and disputes
  • Answered approximately 100+ calls daily utilizing a courteous and professional manner to collect information and identify customer needs
  • Administrative assistant to several senior account managers
  • Acquired new sales leads
  • Processed purchase orders in a correct and flawless manner
  • Provided invoices and other billing documentation to customers

Office Representative

State Farm Insurance
Dumont, NJ
10.2006 - 06.2011
  • Quoting and processing both auto and fire insurance
  • Selling policies to exceed production goals
  • Completed follow up procedures for cross selling new customers
  • Handled customer service duties such as premium payments and processing of claims
  • Handled processing of bank auto loans and credit card applications

Receptionist

Physicians for Women’s Health Care
Livingston, NJ
04.2006 - 10.2006
  • Managed patient inquiries and scheduling of appointments
  • Greeted approximately 20-30 patients daily while providing new patient paperwork, scanning IDs and insurance cards, and accompanying patients to their waiting room
  • Implemented a proactive communication system that reminded patients of upcoming appointments
  • Maintained and organized a confidential filing system of 100+ patients daily
  • Maintained an organized, clean, professional work space and waiting area

Education

Medical Assistant Program - Medical Terminology, Medical Lab/EKG, Medical transcription, Word processing, Office Practice & Management, Computerized Medical management, Patient Relations

Hohokus School RETS
Nutley, NJ
03.2006

High School Diploma - Business Technology

Essex County Vocational Technical High School
Newark, NJ
06.2001

Skills

  • Multitasking ability
  • Follow-up skills
  • Technical proficiency
  • Communication skills
  • Punctuality and efficiency
  • Time management
  • Self-motivation
  • Attention to detail
  • Team collaboration
  • Emotional support
  • Progress monitoring
  • Appointment scheduling
  • Interpersonal communication
  • Problem solving
  • Patient care

Timeline

Personal Home Health Aide

Self-employed
03.2023 - Current

Customer Service Representative

Imperial Dade
01.2012 - 03.2022

Office Representative

State Farm Insurance
10.2006 - 06.2011

Receptionist

Physicians for Women’s Health Care
04.2006 - 10.2006

Medical Assistant Program - Medical Terminology, Medical Lab/EKG, Medical transcription, Word processing, Office Practice & Management, Computerized Medical management, Patient Relations

Hohokus School RETS

High School Diploma - Business Technology

Essex County Vocational Technical High School

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JENNIFER PACHECO