Hi, I’m
Jennifer Pack
Smithville,TN
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
years of professional experience
Work History
A Plus Medial
Caregiver
12.2022 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Los Lobos
Server Shift Leader
04.2021 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Hywater Title
Title Processor
05.2021 - 06.2022
Job overview
- Communicated with customers to resolve common title issues.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Organized and prepared tax and title documents to transfer ownership of property.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Collected taxes and fees, submitted payments and issued receipts.
- Coordinated price adjustment between buyers and sellers.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Assisted in preparation of title insurance policies and title commitments.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Dollar General
Key Holder Supervisor
05.2020 - 09.2020
Job overview
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
McDonalds
Shift Manager
07.2018 - 03.2020
Job overview
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Tenneco Automotive
Team Leader
08.2013 - 01.2017
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Shiroki North America
Trainer
09.2011 - 08.2013
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Applebees
Server/Head Bartender
07.2008 - 09.2011
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
McDonalds
Crew Trainer
08.2006 - 07.2008
Job overview
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
DeKalb County High School Smithville, TN
High School Diploma
05.2007
University Overview
- Extracurricular Activities: Softball and Marching Band
Skills
- Remote Video Conferencing
- Educational Strategies
- Ambulating Patients
- Excellent Researching Abilities
- Complex Problem-Solving
- Greeting Visitors
- Problem Solving
- Communication & Managing
- Organization & Planning
Timeline
Caregiver
A Plus Medial
12.2022 - Current
Title Processor
Hywater Title
05.2021 - 06.2022
Server Shift Leader
Los Lobos
04.2021 - Current
Key Holder Supervisor
Dollar General
05.2020 - 09.2020
Shift Manager
McDonalds
07.2018 - 03.2020
Team Leader
Tenneco Automotive
08.2013 - 01.2017
Trainer
Shiroki North America
09.2011 - 08.2013
Server/Head Bartender
Applebees
07.2008 - 09.2011
Crew Trainer
McDonalds
08.2006 - 07.2008
DeKalb County High School
High School Diploma
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