Jennifer Packett
Eagle,NE
Summary
Dynamic and detail-oriented professional with experience at Hyvee as an Order Picker, excelling in order accuracy and efficiency. Proven ability to mentor team members while leveraging technology for improved workflow. Recognized for enhancing productivity and maintaining a clean work environment, ensuring customer satisfaction through exceptional service.
Overview
27
27
years of professional experience
Work History
Order Picker
Hyvee
Lincoln, NE
10.2021 - Current
- Operated hand-held scanners to accurately select and prepare customer orders.
- Maintained cleanliness and organization of work area to ensure efficient order picking processes.
- Collaborated with team members to optimize workflow and improve productivity during peak hours.
Parking Attendant
Legends Globel
Lincoln, NE
03.2014 - Current
- Managed parking operations to ensure efficient vehicle flow and space utilization.
- Assisted customers with inquiries regarding parking rules and regulations.
- Monitored parking lot for safety compliance and potential hazards.
- Trained new staff on best practices for customer service and operational procedures.
- Coordinated with security teams to address incidents and enhance safety measures.
- Implemented process improvements that streamlined ticketing and payment systems.
- Developed training materials to improve onboarding efficiency for new employees.
- Analyzed parking patterns to optimize resource allocation during peak hours.
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Kept parking lot usage orderly by enforcing parking regulations.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Monitored parking space availability to direct customers to open spots quickly.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Directed patrons to designated parking spaces.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Issued parking citations to enforce parking regulations.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Contributed to increased revenue by accurately collecting parking fees and managing transactions.
- Contributed to a team-oriented environment, consistently supporting coworkers in their tasks while fostering effective communication among all staff members.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
- Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Evaluated Type lot and parking scheme to promote optimal utilization of area.
- Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.
- Engaged with customers to provide directions and information about local amenities and attractions.
- Provided feedback to management on potential improvements to parking operations and customer service.
- Collaborated with maintenance teams to address and resolve parking equipment issues promptly.
- Enhanced security of parking lot by conducting regular patrols.
- Monitored parking lot capacity and implemented measures to prevent overcrowding.
- Assisted in maintenance of parking equipment, ensuring functionality and reliability.
- Coordinated with security personnel to report and address suspicious activities promptly.
- Improved lot safety, performing routine checks for hazards or security breaches.
- Supported event parking logistics, coordinating with event planners for smooth operations.
- Adapted to peak times by efficiently managing high volumes of vehicles and customer queries.
- Directed vehicles to appropriate parking spaces to maximize lot space and efficiency.
- Ensured compliance with parking regulations and policies, minimizing risk of fines or disputes.
- Delivered prompt assistance to customers with lost tickets or parking location issues.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Reduced customer wait times by quickly processing payments and managing traffic flow.
- Streamlined parking operations with implementation of efficient ticketing system.
- Contributed to team meetings with insights for improving parking services and customer experience.
- Increased customer satisfaction by maintaining clean and organized parking environment.
- Facilitated seamless parking experience for VIP guests and special event attendees.
- Responded to customer requests efficiently and with knowledgeable assistance.
Technician Assistant
Motor Vehicles Periodic Inspection
Lincoln, NE
10.1998 - Current
- Conducted vehicle inspections to guarantee compliance with regulatory standards.
- Guided technicians in diagnosing and resolving mechanical issues with efficiency.
- Maintained cleanliness and organization of work areas and inspection equipment.
- Documented inspection results accurately using advanced software systems.
- Led collaborative efforts among team members to optimize workflow efficiency during inspections.
- Executed mastery of safety protocols and operating procedures for various inspection tools.
- Assisted technicians in performing periodic vehicle inspections and maintenance tasks.
- Maintained cleanliness and organization of work areas and inspection tools.
- Supported diagnostic tests by preparing vehicles for evaluation and inspection procedures.
- Collaborated with team members to ensure efficient workflow during high-demand periods.
- Monitored inventory levels of inspection supplies and reported shortages to supervisors.
- Adhered to safety protocols while handling tools and equipment during inspections.
- Documented inspection results accurately, contributing to record-keeping processes.
- Developed familiarity with inspection regulations, enhancing overall compliance within the team.
- Enhanced equipment functionality by performing regular maintenance and repairs.
- Consistently followed company guidelines for documentation purposes, ensuring all records were accurate, up-to-date, and easily retrievable for future reference or audits requirements.
- Participated in ongoing training sessions to stay current with industry trends and advancements.
- Increased accuracy of diagnostic procedures with thorough attention to detail when using testing equipment.
- Developed technical skills by working alongside experienced technicians, leading to a better understanding of complex systems and the ability to troubleshoot issues independently.
- Actively participated in team meetings and contributed valuable input for ongoing projects, resulting in a more cohesive effort towards achieving common objectives.
- Built positive relationships with clients through professionalism, courtesy, and timely resolution of problems/issues that arose during projects or services rendered.
- Prevented accidents by consistently adhering to established safety protocols when working on hazardous job sites or handling dangerous materialsequipment.
- Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
- Gained proficiency in various tools and equipment, enhancing versatility as a technician helper.
- Streamlined communication between technicians and clients by effectively relaying important information.
- Collaborated with team members to optimize workflow processes and improve overall productivity.
- Improved inventory management by accurately tracking supplies, tools, and parts usage.
- Assisted in conducting routine inspections of systems/equipment being serviced—identifying any anomalies or potential risks for immediate action before they escalated into more significant problemsissues.
- Provided exceptional customer service by addressing concerns, answering questions, and resolving issues promptly.
- Expedited project completion times through effective prioritization of tasks based on urgency and complexity levels.
- Supported the completion of projects on time by efficiently managing tasks and resources.
- Contributed to the reduction of repair costs through proactive identification of potential issues.
- Demonstrated strong problem-solving skills by quickly identifying issues and implementing solutions to minimize downtime during repair processes.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Troubleshot various types of equipment during installation and processes.
- Followed safety protocols on job sites.
- Trained customers on how to use, configure and maintain installed equipment.
- Maintained detailed installation records for customer and company use.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Cleaned and lubricated components to maintain optimal performance.
- Cleared work sites of hazardous items.
- Answered customer questions and helped resolve various concerns.
- Installed new equipment in multiple customer locations.
- Set up ladders and other access equipment.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Painted walls, ceilings and other surfaces.
- Inspected and tested equipment for conformance with specifications.
- Set up and tested equipment in customer locations.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
High School Diploma -
Waverly High School
Waverly, NE05-1992
Skills
Order picking
Order picking and processing
Product picking
Picking accuracy
Heavy lifting
Record preparation
Proficiency in technology
Mentoring and training
Timeline
Order Picker
Hyvee
10.2021 - Current
Parking Attendant
Legends Globel
03.2014 - Current
Technician Assistant
Motor Vehicles Periodic Inspection
10.1998 - Current
High School Diploma -
Waverly High School