Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Padilla

MONROE

Summary

Organized Patient Service Representative with 10 Plus years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Providence Medical Group
07.2021 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Patient Service Representative

Providence Childrens Center
07.2017 - 07.2021
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Resolved customer complaints using established follow-up procedures.

Receptionist

Seamarchc
11.2015 - 06.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Maintained confidentiality of information regarding clients and company.

Customer Service Representative

Coastal Community Bank
12.2013 - 11.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Customer Service Supervisor

Washington Federal Bank
08.2008 - 01.2013
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created, prepared, and delivered reports to various departments.
  • Researched and corrected customer concerns to promote company loyalty.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.

Education

High School Diploma -

Everett High School
Everett, WA
06.2005

Skills

  • Office Supplies and Inventory
  • Patient Admitting
  • Professional Bedside Manner
  • Computerized Maintenance Management Systems
  • Claims Handling and Coverage Verification
  • Reliability and Dedication
  • Patient Care and Confidentiality
  • Clinical Data Entry
  • Medical Services Administration
  • Patient Engagement
  • Multi-Line Telephone Systems
  • Financial Recordkeeping
  • Interpreting Physician Orders
  • Patient Interviewing Skills
  • Insurance Information Collection
  • Payment Collection
  • Medical Filing
  • Payment Calculation
  • Risk Management Assessments
  • Medical Insurance
  • Bookkeeping Support
  • Bilingual in Spanish and English

Timeline

Patient Service Representative

Providence Medical Group
07.2021 - Current

Patient Service Representative

Providence Childrens Center
07.2017 - 07.2021

Receptionist

Seamarchc
11.2015 - 06.2017

Customer Service Representative

Coastal Community Bank
12.2013 - 11.2015

Customer Service Supervisor

Washington Federal Bank
08.2008 - 01.2013

High School Diploma -

Everett High School

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Jennifer Padilla