Jennifer Padolik
Brandon,FL
Summary
Driven by a proven track record of enhancing patient satisfaction and streamlining operations, leveraged expertise in medical records management and exceptional communication at The Joint Chiropractic. Skilled in relationship building and meticulous attention to detail, significantly improved client retention and operational efficiency, embodying professionalism in every task.
Overview
18
18
years of professional experience
Work History
Wellness Coordinator
The Joint Chiropractic
2022.02 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using AXIS and checked information for accuracy.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Assisted with marketing efforts, leading to increase in new patient inquiries and appointments.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Optimized inventory management for clinic supplies, ensuring availability and reducing unnecessary expenses.
- Increased patient retention by following up on treatments and encouraging future appointments.
- Conducted patient education on post-visit care to promote faster recovery, using easy-to-understand language and materials.
- Facilitated welcoming clinic environment, contributing to positive patient experiences through attentive service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Claims Examiner
GEICO, Government Employees Insurance
2006.08 - 2019.10
- Investigated claims thoroughly, collecting relevant evidence and interviewing involved parties.
- Researched claims and incident information to deliver solutions and resolve problems.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Handled incoming calls from policyholder and other stakeholders about the claims processes.
- Communicated effectively with all stakeholders, including insureds, claimants, attorneys, and internal departments.
- Maintained detailed records of all communications related to each claim file for easy reference when needed.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Enhanced customer satisfaction by delivering prompt and accurate claim resolutions.
- Ensured compliance with state regulations and industry standards through diligent monitoring of claim activities.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified potential fraud indicators through careful analysis of documentation and investigation findings.
- Managed approximately 75 incoming calls, emails and faxes per day from customers
Education
Certificate of Completion - Medical Billing And Coding
Concorde Career Colleges
Tampa, FL03.2004
High School Diploma -
Brandon High School
Brandon, FL05.1995
Skills
- Multitasking
- Excellent Communication
- Organizational Skills
- Effective Communication
- Decision-Making
- Relationship Building
- Task Prioritization
- Goal Setting
- Medical Records Management
- Professionalism
- Problem-Solving
Timeline
Wellness Coordinator
The Joint Chiropractic
2022.02 - Current
Claims Examiner
GEICO, Government Employees Insurance
2006.08 - 2019.10
Certificate of Completion - Medical Billing And Coding
Concorde Career Colleges
High School Diploma -
Brandon High School
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