Jennifer Page
Glendale,AZ
Summary
Bringing a unique blend of technical expertise, customer service excellence, and administrative proficiency to contribute positively to any team or organization.
Overview
12
12
years of professional experience
Work History
HR Compliance and Support Specialist
Knight Transportation
07.2023 - Current
- Provide general assistance to leaders, employees and/or candidates to questions related to employment, on-boarding and/or Unemployment
- Review incoming unemployment claims and prepare packets for appeal process while working closely with leadership to confirm information is accurate.
- Monitor unemployment hearing requests/appointments and ensure all parties have appropriate information and prepare leaders participating as witnesses of expectation to the unemployment hearing process.
- Provide recommendations to leadership pertaining to employment status as it relates to expiring work authorizations.
- Administer, facilitate and communicate leave of absence requests, including validating eligibility for leave of absence, collect, review and maintain medical certifications and protect health information as required under HIPPA.
Banking Specialist
USAA
12.2021 - 06.2023
- Identifies and manages existing and emerging risks that stem from business activities and the job role
- Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled
- Follows written risk and compliance policies, standards, and procedures for business activities
- Assists members with complaint resolution in accordance with all policies and procedures established by USAA leaders and in accordance with Bank regulatory requirements
- Handles calls in a courteous and professional manner, and provides prompt, efficient, and accurate basic complaint resolutions
- Uses basic de-escalation behavior and skills to connect with complainants/members on behalf of USAA and handles all interactions with care and candor
- Maintains proficient knowledge of current Bank regulations, policies and procedures
- Adheres to established quality metrics and complaint closure service level objectives (SLO's).
Customer Service Team Leader
Waste Management
07.2018 - 12.2021
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
- Interviews customers and records interview information into computer for customer service, talks with customers to receive orders for installation, turn on, discontinuance, or change in service
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
- Delivers services to customers in a manner that promotes goodwill
- Interacts with customers and Waste Management employees to determine service requirements and resolve problems or complaints
- Work in a fast paced, cooperative, high call volume environment
- Solicit sale of new or additional services
- Lead and demonstrate continuous improvement by contributing to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness
- Deliver, review and document performance with team members on a regular basis.
Office Management
Tony's Transmissions
09.2012 - 06.2018
- Overseeing general office operation
- Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers
- Coordinating appointments and meetings and managing staff calendars and schedules
- Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity
- Purchasing office supplies and equipment and maintaining proper stock levels
- Producing reports, composing correspondence, and drafting new contracts
- Creating presentations and other management-level reports.
Education
High School Diploma -
Penn Foster
05.2015
Skills
- Time Management
- Critical Thinking
- Adaptability
- Empathy
- Teamwork
Timeline
HR Compliance and Support Specialist
Knight Transportation
07.2023 - Current
Banking Specialist
USAA
12.2021 - 06.2023
Customer Service Team Leader
Waste Management
07.2018 - 12.2021
Office Management
Tony's Transmissions
09.2012 - 06.2018
High School Diploma -
Penn Foster
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