Jennifer (Jen) Page
Salisbury
Summary
Knowledgeable non-profit professional with proven ability to adapt and change based on organizational needs. Strong focus on team collaboration, volunteer training / retention and overall operational efficiency. Adept at strategic planning, process improvement, budgeting, fundraising, event planning and fostering culture of accountability and excellence with volunteers and staff. Known for strong analytical skills and commitment to achieving results.
Overview
21
21
years of professional experience
Work History
Various Roles (currently Decorator)
Publix Supermarkets, Charlotte Division
11.2017 - Current
- Achieve daily production requirements for baking, mixing and decorating roles.
- Design specialty cakes for weddings, birthdays, and graduations.
- Produce scratch breads using Publix recipes.
- Improve customer experience by providing premiere customer service.
- Proactively address any customer concerns or complaints using the CALM approach demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Enhance the customer experience with accurate pricing, timely order completion and exceptional customer interactions.
- Manage inventory through daily counts, random checks and quarterly inventories; order new product when needed.
- Mentor new associates on bakery procedures and techniques, fostering a positive work environment and promoting skill development.
- Coordinate services under supervision of management team.
Development Director
The Dragonfly House Children’s Advocacy Center
07.2016 - 05.2017
- Performed initial SWOT analysis of agency marketing/communications strategy with recommended changes and development of marketing/fundraising collateral.
- Created graphic collateral material for community distribution.
- Established marketing/fundraising goals to align with agency needs for operational and capital budgets.
- Upgraded policies and procedures for donor management, recruitment and retention for annual / special event contributions. Maintained all donor relations including new CRM integration, gift processing and stewardship.
- Completed and managed foundation grant proposals, reporting, press releases and communications. Coordinated $1.1M Capital Campaign resulting in achieving 43% of goal in first 4 months of campaign to include draft of donor prospectus and campaign sponsor levels.
- Managed, planned and executed annual signature fundraiser with $36K goal exceeded.
- Assisted Executive Director as needed with other tasks related to budgeting, receivables, etc.
Capital Development Director (4 Month Contract)
The Queen’s Foundation (TQF)
01.2016 - 04.2016
- Researched and analyze all potential development opportunities for TQF for fiscal year including corporate foundations, city and state RFP’s, sponsorship and partnership programs to diversify our funding portfolio totaling $18M in applications.
- Managed all development tasks to include correspondence, LOI’s, grant proposals, award press releases and communications.
- Designed and edited all marketing and development materials in accordance with TQF Branding Guide including print proposals and PowerPoint presentations.
- Assisted President as needed with additional projects.
Executive Director
Girls Inc. of Winston-Salem
01.2015 - 11.2015
- Researched, designed and launched a successful activity-based recess program initiative for 448 girls in the Winston-Salem Forsyth County Schools.
- Managed team of 11 including training, staff development and program structure analysis. Increased participation in after-school programs by 25% in first year.
- Facilitated mentorship opportunities to six college students throughout their internship partnerships.
- Planned and coordinated summer camp program for 250+ at-risk youth in Forsyth County.
- Cultivated strong community partnerships to increase brand awareness and provide collaborative opportunities throughout the region.
- Identified and cultivated potential donors and continue to strengthen relationships with existing donors.
Marketing Assistant
St. Peter’s Church & World Outreach Center
08.2013 - 12.2014
- Coordinated all social media and internal announcements productions for 2000+ member church.
- Established a specific project management protocol system for all print and design job requisitions.
- Completed all project requests for eleven individual ministries within the organization as needed.
- Redesigned weekly bulletins which resulted in significant savings on raw materials and print costs.
Catering Coordinator
Winston Salem First (WSF)
08.2012 - 07.2013
- Increased café sales by 23% and 200% cafeteria sales through new strategic plan to include product diversification and customer surveys.
- Communicated with all incoming catering clients to insure exceptional experience.
- Negotiated a 16% savings in product procurement with premiere program enrollment (US Foods).
- Successfully completed the first fiscal year net profit for the food services department to allow for surplus funds to be used for other ministry needs/goals.
Program Director
The First Tee (various chapters)
01.2004 - 08.2011
- Recruited, trained and supervised all lead and volunteer coaches resulting in a 200-400% increase in coach participation in each chapter.
- Facilitated program growth of 150-400% using collaborative partnerships and effective marketing in community schools and community organizations.
- Fostered community relationships through public speaking engagements and outreach events.
- Designed and implemented all program plans including daily lessons, quarterly testing and graduation programs.
- Increased the annual budget (from $76,000 - $269,000) within a three-year period.
- Established consistent spending and revenue stream resulting in three years of $15K under budget spending performance.
- Authored and prepared all grant proposals for submission resulting in over $300K in grant awards.
Education
Masters of Business Administration - Marketing
Colorado Technical University
Colorado Springs, CO01.2015
Bachelor of Science in Business Administration - Marketing
Colorado Technical University
Colorado Springs, CO01.2014
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Microsoft Project
- Adobe Creative Cloud (Photoshop, InDesign, Illustrator)
- WordPress
- CRM Databases (DonorPerfect, DonorView)
- Email Communication Integrations (Constant Contact, Survey Monkey, Event Brite)
- QuickBooks Pro
- Chaintrack, FPR & Host (Publix exclusive platforms)
Timeline
Various Roles (currently Decorator)
Publix Supermarkets, Charlotte Division
11.2017 - Current
Development Director
The Dragonfly House Children’s Advocacy Center
07.2016 - 05.2017
Capital Development Director (4 Month Contract)
The Queen’s Foundation (TQF)
01.2016 - 04.2016
Executive Director
Girls Inc. of Winston-Salem
01.2015 - 11.2015
Marketing Assistant
St. Peter’s Church & World Outreach Center
08.2013 - 12.2014
Catering Coordinator
Winston Salem First (WSF)
08.2012 - 07.2013
Program Director
The First Tee (various chapters)
01.2004 - 08.2011
Bachelor of Science in Business Administration - Marketing
Colorado Technical University
Masters of Business Administration - Marketing
Colorado Technical University
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