Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Palma

Phoenix,AZ

Summary

Bilingual and results-driven professional with over 10 years of financial services, debt collection, and retail management experience. Currently taking a planned career pause to focus on family while seeking to re-enter the workforce, with a renewed positive attitude, goal-oriented motivation, and commitment to making an impact toward company success.

Overview

11
11
years of professional experience

Work History

Homemaker

Homemaker
Phoenix, AZ
04.2023 - Current
  • Prioritize and organize daily schedules to efficiently accomplish tasks.
  • Maintain skills, including time management, multitasking, and problem solving.
  • Maintain updated knowledge through continuing education and training for the current producer's license.

Division Manager

Primerica Financial Services
Phoenix, AZ
06.2015 - 02.2024
  • Coordinated in person or over the phone appointments with clients to identify individual needs.
  • Provided leadership and training for new agents regarding industry practices and company policies.
  • Received underwriting approvals for insurance coverage, and maintained client files.

Resolution Specialist

Cavalry Portfolio Services LLC
Phoenix, AZ
09.2020 - 03.2023
  • Negotiated settlements and agreements between parties by providing options and driving resolutions.
  • Demonstrated self-reliance by meeting work expectations and metrics.
  • Notified customers of delinquent accounts, with attempts to collect outstanding balances.

Collections Agent

iQor
Tempe, AZ
12.2017 - 04.2019
  • Identified past-due accounts and contacted account holders to arrange payments.
  • Handled inbound and outbound calls daily to approximately 100 account holders, while notating collection activity for management review.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.

Front End Supervisor

Ross Dress for Less
Phoenix, AZ
05.2014 - 05.2016
  • Trained staff to deliver great customer service by processing purchases, merchandise returns and exchanges.
  • Reorganized the sales floor to meet company demands.
  • Addressed customer inquiries and resolved complaints.

Education

High School Diploma -

South Mountain High School

Associate of Arts -

South Mountain Community College
05.2016

Skills

  • Active listener and communicator
  • Conflict resolution
  • Strong attention to detail
  • Interpersonal ability to build strong relationships

Timeline

Homemaker

Homemaker
04.2023 - Current

Resolution Specialist

Cavalry Portfolio Services LLC
09.2020 - 03.2023

Collections Agent

iQor
12.2017 - 04.2019

Division Manager

Primerica Financial Services
06.2015 - 02.2024

Front End Supervisor

Ross Dress for Less
05.2014 - 05.2016

High School Diploma -

South Mountain High School

Associate of Arts -

South Mountain Community College

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