Jennifer Palmateer
Green Cove Springs,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Clay County Tax Collector
Green Cove Springs, Florida
12.2023 - Current
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled payments from customers for taxes, registration fees.
- Processed and maintained title files, implementing security measures to protect data.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Evaluated documents to determine property ownership.
- Entered lien information into the system when applicable.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Performed title searches, ordered reports, and obtained clearance documents.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed applications for new titles, transfers and duplicate titles.
- Verified accuracy of title documents for completeness and correctness.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Performed data entry of vehicle information into system for registration purposes.
- Researched customer inquiries regarding title information.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
Practice Manager
Southeast veterinary Hospital
Saint Augustine, FL
11.2021 - 09.2023
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Oversaw 21 assistants, technicians and office administrators.
- Recruited, hired and trained new medical and facility staff.
Practice Manager
Banfield The Pet Hospital
Jacksonville, FL
07.2018 - 11.2021
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Managed vendor relationships for supplies and services related to the practice.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Ensured compliance with relevant state laws governing healthcare practices.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Office Manager
Black Creek Veterinary Hospital
Middleburg, FL
11.2014 - 07.2018
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
Education
Bachelor of Science - Forensic Science
Saint Petersburg College
St. Petersburg, FL05.2016
Skills
- Policy and Procedure Development
- Policy Implementation
- Workflow Efficiency
- Staff Management
- Schedule Management
- Managing Files and Records
Timeline
Guest Service Representative
Clay County Tax Collector
12.2023 - Current
Practice Manager
Southeast veterinary Hospital
11.2021 - 09.2023
Practice Manager
Banfield The Pet Hospital
07.2018 - 11.2021
Office Manager
Black Creek Veterinary Hospital
11.2014 - 07.2018
Bachelor of Science - Forensic Science
Saint Petersburg College
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