Jennifer Palmer

• Coordinated across departments to ensure seamless communication regarding patient accounts, claim statuses, and dispute resolutions.
• Demonstrated adaptability by staying flexible in adjusting priorities according to changes in workload or organizational needs.
• Acted as a reliable resource for team members by sharing expertise on the medical insurance field, facilitating mutual growth and development within the department.
• Ensured compliance to industry regulations by staying up-to-date on changes in healthcare laws and guidelines.
• Initiated appeals for denials and underpaid claims
• Researched and resolved complex medical claims issues to support timely processing.
• Monitored and updated claims status in claims processing system.

• Identified procedure errors and successfully decreased workers compensation delinquencies increasing cash payments
• Expedited delinquent accounts for all payer
• Completed billing, follow-up and appeals
• liaison between patients and physicians to resolve financial challenges
• Implemented customized account plans to meet individual client needs.
• Analyzed accounts for delinquencies and other ongoing issues.

• Estate management Account receivable Liquidtion
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Complied all day/weekly/monthly reports for analyst
• Established weekly cash goals, reporting tends, issues & resolutions
• Full A/R Recoveries exceeding $30 million in project goals and targets
• Interacted with ancillary departments to complete A/R project including but not limited to HIM Admitting, IT Case Management and clinical areas of support
• Managed staff of 20 ranging from Medicaid Applications, Billing, Follow-up and complete Vendor Management

• Oversaw a team of patient account representatives, providing guidance, support, and performance evaluations to promote professional growth.
• Reduced outstanding receivables through follow-up on delinquent accounts and negotiating payment plans with patients.
• Promoted a culture of continuous learning within the Patient Accounts department by offering professional development opportunities and encouraging staff members to stay current on industry trends and best practices.
• Developed policies and procedures for financial counseling, ensuring patients were well-informed of their financial obligations.
• Improved denial reporting process model for analysis and revenue projects
• Soley completed charge capture audit resulting in 1.2 million in recovered revenue
• Worked with department heads to establish corrective action plan in workflow to insure charge capture and reconciliation to maximize cash flow
• Identify major areas of underpayment and recommended long term solutions
• Designed and implemented revenue cycle tools with new install of hospital wide system

• Analysed daily, weekly and monthly A/R reports
• Resolved A/R Issues resulting in an increase of cash by 7%
• Reduction in A/R days by 15
• Prepared month-end trails For CFO and revenue cycle committee
• Written policy and procedures for patient accounts
• Developed staff work flow procedures
• Managed staff of 12
• Provided Training and re-education of staff in billing, follow-up and collection

• Reduced outstanding receivables through diligent follow-up on delinquent accounts and negotiating payment plans