JENNIFER PANCHI
Jamesburg,NJ
Summary
Well-qualified eCommerce professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling a variety of tasks in the related field.
Overview
6
6
years of professional experience
Work History
Senior Client Relations Coordinator
Hermes
02.2023 - Current
- Address elevated internal and external client queries with grace and composure, ensuring speedy follow-up and resolution of client escalations while conveying Hermes style, values, and vision.
- Trained new personnel regarding company operations, policies and services.
- Propose and delegated procedure manuals such as Exchange Request-Best Practices, CRC Foreign Chart.
- Assisted with additional responsibilities through "Exchange Team" client follow up.
- Delivered monthly target goals averaging 37 interactions daily via phone and average of 19 sessions of Solutions Support.
- Propose and executed "CRC Support Group" to promote well rounded and positive work environment.
Client Relations Coordinator
Hermes
03.2022 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with customers to assess and address individual needs, providing timely and quality support via phone, email and live chat systems.
- Cross-trained across all platforms relations to customer service via Hermes.com and Boutique.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered follow-up services to support timely issue completion.
Merchandising and Inventory Manager
Nordstrom
11.2019 - 09.2021
- Supervised and trained teams of part-time and full-time employees in sales, merchandising, and inventory control
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Analyzed inventory data to identify and address stock discrepancies.
Customer Service Representative
HearingLife
08.2017 - 01.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Marketing Coordinator
Goodwill Industries of Greater New York and Northern New Jersey
06.2018 - 12.2018
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Planned and executed internal and external marketing events.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Some College (No Degree) - Marketing
Raritan Valley Community College
Branchburg Township, NJSkills
- Microsoft Office- Word, Excel, and PowerPoint
- Event Planning
- Retail Sales
- Store Management
- Social Media Marketing
- Customer Service
- Project management
- Conflict resolution
- Document and Records Management
- Stock Management
Languages
Spanish
Full Professional
French
Limited Working
Timeline
Senior Client Relations Coordinator
Hermes
02.2023 - Current
Client Relations Coordinator
Hermes
03.2022 - 02.2023
Merchandising and Inventory Manager
Nordstrom
11.2019 - 09.2021
Marketing Coordinator
Goodwill Industries of Greater New York and Northern New Jersey
06.2018 - 12.2018
Customer Service Representative
HearingLife
08.2017 - 01.2020
Some College (No Degree) - Marketing
Raritan Valley Community College