Jennifer Panici
Big Bear,CA
Summary
With over 20 years of experience in customer service, I bring exceptional communication skills and patience to every interaction. Strong background in multitasking and attention to detail allows for effective handling of multiple tasks simultaneously. Well-organized, ensuring tidy and efficient work areas. Punctuality is a top priority, understanding the importance of timeliness in providing excellent service. Collaborating with others and serving the public brings great satisfaction, making every day at work enjoyable and fulfilling. Diligent in customer relations and adept at identifying and mitigating fraudulent activities. Proven track record in enhancing fraud detection processes and collaborating effectively with cross-functional teams. Demonstrated analytical and problem-solving skills enable safeguarding of organizational assets.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Specialist
Big Bear Mountain Resort
10.2024 - Current
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
Reservation Agent
Big Bear Shores
05.2024 - 10.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Customer Service Representative
Reservation Call Center and Tickets
10.2022 - 04.2023
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Booked reservations for guest
- Worked in the inbound call center
- Responsible for troubleshooting applications
- Responded to inquiries and issues
- Collected and documented reservations
- Contact: Paula Lynch
- Manager on Duty
Manager on Duty
Motel 6
03.2022 - 05.2022
- Oversee daily operations
- Ensuring employee productivity
- Arranged cleaning schedules
- Monitoring efficiency of all processes
- Worked with management to assess and improve processes and policies
- Uphold and enforce company policies
- Train new hires
- Oversee security of the facility
- Contact: Jack
- Key Carrier
Key Carrier
Stater Brother Markets
11.2018 - 02.2022
- Greeted customers
- Handled large amounts of cash
- Oversee 15 to 20 people daily
- Stocking
- Ordering & Receiving
- Handled day to day operations
- Training new hires
- Contact: Aaron Mosher
Education
Business -
Cerritos College
12.2018
Skills
- Effective communication
- Active Listener
- Empathy
- Problem-solver
- Time management
- Professional attitude
- Quick learner
- Willingness to learn
- Flexibility and adaptability
- Industry knowledge
- Outbound calls
- Sales floor skills
- Customer relations
- Customer engagement
- Analytical mindset
- Customer service focus
- Microsoft Excel
- Policy enforcement
- Loss prevention strategies
- Telephone reception
Customer Service Skills
- Effective communication
- Active Listener
- Empathy
- Problem-solver
- Time management
- Professional attitude
- Quick learner
- Willingness to learn
- Flexibility and adaptability
- Industry knowledge
- Outbound calls
- Sales floor skills
Timeline
Fraud Prevention Specialist
Big Bear Mountain Resort
10.2024 - Current
Reservation Agent
Big Bear Shores
05.2024 - 10.2024
Customer Service Representative
Reservation Call Center and Tickets
10.2022 - 04.2023
Manager on Duty
Motel 6
03.2022 - 05.2022
Key Carrier
Stater Brother Markets
11.2018 - 02.2022
Business -
Cerritos College
Similar Profiles
Quinn HutchinsQuinn Hutchins
Maze Coordinator at Big Bear Mountain ResortMaze Coordinator at Big Bear Mountain Resort
Patrick KennyPatrick Kenny
Cashier at Big Bear Mountain ResortCashier at Big Bear Mountain Resort
Rylee BromageRylee Bromage
Lift Operator at Big Bear Mountain ResortLift Operator at Big Bear Mountain Resort