Jennifer Pannell

Customer Service Representative

Petro Services

Jacksonville , FL

11.2004 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cross-trained and backed up other customer service managers.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.