JENNIFER PANTOJA
PEARLAND,TX
Summary
Seeking a fast-paced administrative support position where my proven skills can be effectively utilized for the benefit and success of the organization I work for. Hardworking, highly motivated team player. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner, E-Commerce Company
JP Designs
01.2018 - Current
- JP Designs was created in 2018 as an e-commerce platform
- As the owner, my responsibilities include researching trends, creating a variety of products tailored to specific niches, creating listing photos, descriptions, and videos, providing excellent customer service, adapting to changing policies and environments on various platforms, filing business taxes, and budget balancing.
Independent Insurance Agent
Medicare Advantage Specialty
11.2013 - Current
- Travel to potential clients' homes to discuss health insurance options, research health insurance plans, enroll clients in health plans, maintain member satisfaction, create and distribute plan materials and marketing materials, market and prospect using social media and printed materials, maintain license and contracting, and ensure confidentiality when discussing clients' health needs.
Legal Assistant
Pusch and Nguyen Personal Injury Attorneys
08.2023 - 12.2023
- Provide administrative support to paralegals and associate attorneys assigned by drafting documents, computing and calendaring deadlines, arranging meetings, preparing briefings, answering client inquiries, and filing court documents.
Pastry Chef/Event Planner
Pops by Jenn
01.2012 - 02.2016
- Opened Pops by Jenn, a home-based bakery, responsible for customer service, sales and marketing, accounting, project management, purchasing and inventory, shipping, and handling high-profile clientele.
Administrative Assistant
Pita Pal Industries, Inc.
08.2009 - 07.2011
- Provided administrative support to a busy manufacturing facility, including answering phones, creating and maintaining databases, providing customer service, greeting and screening visitors, heavy use of Microsoft Word, Excel, and Outlook, preparing bank deposits, running company errands, filing, maintaining office supplies, handling incoming and outgoing mail, making travel arrangements, and training new employees.
Administrative Assistant
MECO (Mechanical Equipment Company Inc)
09.2008 - 04.2009
- Provided administrative support to Lead Engineers at a mechanical engineering facility, including relief for receptionist, processing and editing control documents, assembling operation and maintenance manuals, working with other departments to gather required documentation, assisting project engineers, ensuring customer documentation requirements are met, scanning documentation, ordering and maintaining office supplies, attending safety meetings, maintaining shipping logs, and working with the Shipping Department.
Legal Secretary
Brininger LTD
02.2008 - 07.2008
- Provided administrative support to the VP/Senior Attorney at a law firm, including creating and editing documents, maintaining client files, copying and scanning files, maintaining correspondence, preparing shipping logs, answering phones, retrieving and filing mail, logging time, heavy calendaring, scanning into online file database, making bank deposits, scheduling appointments, booking and preparing conference rooms, preparing materials for client meetings, and processing client payments.
Administrative Assistant
Banco Popular
01.2007 - 03.2008
- Provided administrative support to the SBA and Mortgage departments of an international bank, including utilizing MS Office for various tasks, working with Loan Officers, preparing wire transfers, filing and organizing documents, and training new employees in electronic record keeping.
Education
College Credit Hours -
San Jacinto College
Houston, TXHigh school diploma -
North Shore Senior High School
Houston, TX03.2005
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Marketing
- Administrative Oversight
- Attention to Detail
- Customer Service
- Scheduling
- Purchasing and planning
- Schedule Management
- Staff training/development
- Sales Strategies
- Logistics
Accomplishments
- Recognized by Etsy as being a "Star Seller" by providing excellent Customer Service
- Helped create Customer Service and Administrative Assistant Training Protocols for Pita Pal Industries, Inc.
- Launched a successful business which has yielded more than 12,000 sales to date
Certification
- Texas Notary Public
- Life and Health Insurance License, Texas Department of Insurance
- Paraprofessional Certification, Alvin Independent School District
Skillsassessments
- Proficient in Microsoft Excel
- Proficient in Administrative Services
- Proficient in Organization and Scheduling
Timeline
Legal Assistant
Pusch and Nguyen Personal Injury Attorneys
08.2023 - 12.2023
Owner, E-Commerce Company
JP Designs
01.2018 - Current
Independent Insurance Agent
Medicare Advantage Specialty
11.2013 - Current
Pastry Chef/Event Planner
Pops by Jenn
01.2012 - 02.2016
Administrative Assistant
Pita Pal Industries, Inc.
08.2009 - 07.2011
Administrative Assistant
MECO (Mechanical Equipment Company Inc)
09.2008 - 04.2009
Legal Secretary
Brininger LTD
02.2008 - 07.2008
Administrative Assistant
Banco Popular
01.2007 - 03.2008
College Credit Hours -
San Jacinto College
High school diploma -
North Shore Senior High School
Similar Profiles
Joan Paul TembaJoan Paul Temba
New Business Supervisor at Jp Threads And DesignsNew Business Supervisor at Jp Threads And Designs
Michelle HarrisMichelle Harris
Lead Designer at Premier Blinds and DesignsLead Designer at Premier Blinds and Designs
Michelle ByerlyMichelle Byerly
Project Manager at Elevate DesignsProject Manager at Elevate Designs