Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Jennifer Panuco Ramirez

Horn Lake,MS

Summary

Motivated assistant manager with seven years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Hernandez Plumbing
Horn Lake, MS
11.2023 - Current
  • Delegated work to staff, setting priorities and goals.
  • Resolved conflicts between team members in an effective manner.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Representative

Dana Homestore
Collierville, TN
12.2022 - 10.2023
  • Contacted new and existing customers to outline benefits of products.
  • Placed special orders or called other stores to find desired items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.

Lead Sales Associate

Buckle
Collierville, TN
12.2020 - 11.2022
  • Created incentives programs to motivate employees and increase productivity.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Identified opportunities for process improvement and recommended changes as needed.
  • Participated in regular staff meetings to discuss ideas for promotions or special events.
  • Engaged customers and trained sales associates using strong knowledge of products and promotions.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Assisted with the training of new sales associates.
  • Supervised a team of sales associates on daily tasks and operations.

Cashier, Waitress and Host

Osaka Japanese Cuisine
Olive Branch, MS
10.2018 - 12.2020
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

BBA - General Business Minor Psychology

University of Mississippi
University, MS
05-2024

Skills

  • Employee Scheduling
  • Sales Monitoring
  • Product and Service Knowledge
  • Cost Reduction
  • Operations Management
  • Marketing Tactics
  • Consulting
  • Sales Strategies

Affiliations

· Christ the King Catholic Church

(Volunteer work- 2018)

· Muslim Youth Center/ Heart song Church

Languages

Spanish
Professional
English
Professional

Accomplishments

  • Junior’s Reserved Office Training Corps (JROTC) Outstanding Leadership Certification

Timeline

Assistant Manager

Hernandez Plumbing
11.2023 - Current

Sales Representative

Dana Homestore
12.2022 - 10.2023

Lead Sales Associate

Buckle
12.2020 - 11.2022

Cashier, Waitress and Host

Osaka Japanese Cuisine
10.2018 - 12.2020

BBA - General Business Minor Psychology

University of Mississippi
Jennifer Panuco Ramirez