JENNIFER PARDO
FITZGERALD,GA
Summary
Skilled Treatment Coordinator with over 4 years of experience working in the business office setting. Excellent communication skills delivered to a diverse spectrum of patients, including the Hispanic population (bilingual in Spanish). Substantial familiarity with arranging financial agreements, interacting directly with patients, team members, and professionals such as dentists/ oral surgeons while managing various secretarial duties. Understanding insurance policies and applying benefits accordingly. Excellent interpersonal and organizational skills. Proficient in Microsoft Office including Excel, Word, PowerPoint, and Power Bi.
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
SMILE DOCTORS
Douglas, GA
08.2020 - Current
- Coordinating comprehensive Doctor exams to fully educate patients on treatment needs and options, while overcoming any financial obstacles to start treatment
- Analyzing individual metrics and working daily reports to meet monthly, quarterly, and annually corporate production goals
- Fully educating patients on our different treatment options while providing excellent customer service to all patients by developing and maintaining professional relationship through problem-solving abilities
- Presenting case fees and financial options to facilitate payment plans while overcoming objections
- Verify insurance orthodontic coverage plans, lifetime max, age limits, and accurately applying amounts towards contracts including any promotions or insurance in network discounts
- Monitoring monthly, quarterly, and annual production goals to successfully exceed and contribute to goals
- Considering affecting factors through Power Bi such as individual conversion rate percentages, add-ons, and team efforts
- Maintaining Corporate Smile Doctors standard for high treatment acceptance and complying with HIPPA regulations
- Notating detailed Doctor directed notes , ensuring all documentation is accurately made in compliance with Doctor's diagnosis
- Referring patients adequately to Dentists, Oral Surgeons, Periodontists for restorative care prior or after treatment
- Assisting in local store marketing and community events to promote our services
Head Community Assistant
ABRAHAM BALDWIN AGRICULTURAL COLLEGE
TIFTON, GA
08.2019 - 05.2020
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Marketing Coordinator
QUICKCARE CLINIC
TIFTON, GA
09.2019 - 02.2020
- Practiced customer service duties such as handling complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution
- Proficiently utilized programs such as Microsoft Word, Outlook, PowerPoint, Google Ad Words, Adobe Photoshop, Adobe Premiere Pro, and Canva as marketing tools
- Managed social media accounts across 4 platforms: average of 4,000 views gained
- Promoted clinic through social media, and redesigned company logo, creating a stronger brand.
Executive Intern
FITZGERALD DEVELOPMENT AUTHORITY
05.2019 - 07.2019
- Developed professional network of businesses and entities involved in regional economic development
- Implemented precise marketing techniques to achieve desired goal of community involvement
- Researched major local industries and created Hispanic business manufacturing and industrial recruitment platform.
Human Resources Intern
TIFT REGIONAL HEALTH SYSTEM
06.2018 - 07.2018
- Coordinated medical clerical tasks such as greeting patients, assisting patients and employees via telephone and in person, and recording employee medical information through computer data entry
- Evaluated job descriptions to ensure statutory compliance and adherence to current standards; while updating them into a new software system
- Worked closely with mentor to understand human management within the Human Resource Department
- Communicated with employees regarding examinations, benefits, and other pertinent information.
Education
Bachelor of Business -
Abraham Baldwin Agricultural College
Tifton, GA05.2020
Skills
- Advanced Interpersonal Skills- 4 years
- Conflict Management- 4 years
- Customer Service- 4 years
- Proactive
- Team Player
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
SMILE DOCTORS
08.2020 - Current
Marketing Coordinator
QUICKCARE CLINIC
09.2019 - 02.2020
Head Community Assistant
ABRAHAM BALDWIN AGRICULTURAL COLLEGE
08.2019 - 05.2020
Executive Intern
FITZGERALD DEVELOPMENT AUTHORITY
05.2019 - 07.2019
Human Resources Intern
TIFT REGIONAL HEALTH SYSTEM
06.2018 - 07.2018
Bachelor of Business -
Abraham Baldwin Agricultural College
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