Jennifer Parin

First point of guest contact, Facilitated guest check in and check out.

Advised guest with familiarization of facility and surrounding points of interest.

Assist with special request to exceed guest experience.

Balance cash drawers, record errors and reconcile receipts.

Run reports on hotel inventory and maintained organized records.

Facilitated special events for the event center, in set up, execution and delivery of hospitality of services to provide a seamless and memorable event.

Trained new staff members in customer service techniques and hotel operation

• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed Institute compliance with all governing bodies; U.S. Department of Education, Ohio State Board of Career Colleges/Schools and other applicable agencies. Lead all required reporting activities to maintain compliance with Title IV eligibility.
• Managed a team of direct reports including Financial Aid.
• Provided leadership in establishing, driving individual and department goals. Identified performance objectives and conducted review for all direct reports with individual coaching.
• Coordinated cross training to mitigate risk and created a shared understanding for all processes.
• Systematically reviewed department procedures and workflow to ensure compliance and improved efficiency.
• Created and implemented new directives to ensure compliance.
• Managed student discipline and advisement.
• Advised students on program changes, academic progress, performance and Student Code of Conduct.
• System Administrator for CampsuVue and digital grade book systems.
• Coordinated annual training sessions.
• Facilitated annual strategic roadmap training to set clear goals and strong focus.

• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
• Established relationships with external organizations to secure additional scholarship opportunities for deserving students.
• Monitored progress towards institutional goals related to student retention and graduation rates through careful analysis of financial aid data.
• Researched and updated industry knowledge on changing legislation and regulations.
• Provided one-on-one counseling sessions for students seeking assistance with navigating the complexities of the financial aid process.
• Reviewed special circumstances for reconsideration, taking into account individual and institutional policies.
• Helped college students obtain financial aid through loan programs.
• Performed needs analysis of applications, accounting for financial and specific background information.
• Communicated with prospective students to illustrate available financial aid opportunities.
• Implemented effective communication strategies to keep both students and staff informed about changes in financial aid policy or procedure.
• Evaluated eligibility criteria for various funding sources, matching students with appropriate opportunities.
• Proactively identified solutions for customers experiencing credit issues.
• Fostered a supportive environment for students seeking financial assistance.
• Processed federal financial aid verifications.
• Communicated effectively across various channels, including email campaigns, social media updates, presentations at events or meetings, resulting in increased engagement with key stakeholders.
• Developed robust internal processes that facilitated seamless coordination between all relevant departments involved in administering student funding packages.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Gained strong leadership skills by managing projects from start to finish.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Worked flexible hours across night, weekend, and holiday shifts.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Developed and maintained courteous and effective working relationships.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Conducted regular audits of financial aid records, maintaining compliance with federal regulations.