Jennifer Park

• Led end-to-end QA efforts across the full Software Development Life Cycle (SDLC) for enterprise ERP and web-based applications supporting 800+ internal users.

• Designed, executed, and maintained 1,500+ functional, regression, integration, and UAT test cases, increasing overall test coverage by 35%.

• Supported 12+ production releases annually, ensuring 98% on-time delivery with minimal post-release defects.

• Reduced production defect leakage by 40% through enhanced regression testing strategies and early-stage requirement validation.

• Conducted cross-browser and cross-device testing across Chrome, Edge, Firefox, Safari, and mobile platforms, reducing compatibility-related defects by 30%.

• Performed backend database validation using SQL and PL/SQL to verify data integrity across ERP modules, preventing critical data inconsistencies.

• Validated RESTful API integrations using Postman; tested JSON and XML payloads to ensure full compliance with business rules and data mapping requirements.

• Logged, tracked, and prioritized 2,000+ defects using JIRA, improving defect resolution turnaround time by 25% through detailed documentation and reproduction steps.

• Managed test case execution and requirement traceability using Zephyr Scale, increasing traceability coverage by 45%.

• Utilized TFS for build validation, version tracking, and cross-functional collaboration, reducing rework by 20%.

• Recreated and analyzed client-reported issues to determine root causes, contributing to a 35% reduction in repeat incidents.

• Partnered with developers, business analysts, and stakeholders to refine acceptance criteria, improving first-pass test success rate by 30%.

• Reported quality metrics, risk assessments, and release readiness status to leadership to support informed go/no-go deployment decisions.

• Mentored junior QA engineers and contributed to peer reviews to strengthen team-wide testing standards and quality consistency.