Summary
Detail-oriented release manager with a strong focus on delivering defect-free products to clients. Collaborates closely with development, QA, and business teams to consistently strive for goal achievement and exceed customer expectations. Possesses 5 years of experience in leading teams, projects, and schedules, with a proven track record of successfully achieving demanding objectives. Excellent communication, planning, and prioritization skills enable effective coordination and streamlining of processes for optimal efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Release Manager
Verizon
12.2019 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Evaluated performance metrics to assess effectiveness of release processes, making data-driven decisions for enhancements as needed.
- Managing all releases across the decisioning apps. (PEGA)
- Implementing standards for different deployment objectives to ensure efficiency of communication and deployment quality.
- Create and maintain release documentation and report
- Ensure quality assurance processes and procedures are followed
- Develop and implement test processes and procedure
- Coordinate and communicate with stakeholders on release schedule
- Ensure compliance
- Monitor release system performance and optimize system utilization
- Identify and address any potential risks associated with the release
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- Mentored junior team members in release management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Collaborated with project developers, quality assurance team members and business analysts.
Software Developer Intern
Verizon/ Project Athena
06.2019 - 12.2019
- Demonstrated adaptability by swiftly learning and applying new technologies, tools, and methodologies as needed throughout the internship period
- Back-end programming. Node. js, Java, and Express.
- Front end: React, HTML, CSS
- Collaboration with fellow students, coaches (paired programming) and team members to learn new information or skills and then deliver 10 projects within deadlines of two weeks or less.
Pharmacy Technician
CVS Pharmacy
06.2014 - Current
- Properly filled and dispensed an average of 300 prescriptions per day
- Effectively resolved insurance rejections and other billing issues
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs
- Completed accurate cycle counts, inventory management and will-calls for customers
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Completed new and updated patient profiles, including lists of patient medications
- Performed technical processes required to dispense medications to patients
- Regularly stocked shelves, rotated stock and checked for expired medications
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Forney, Texas location- 2 years
- Moved to Ft
- Worth and transferred to CVS in Crowley, Texas on Oct 2
Pharmacy Technician
Brookshires Pharmacy
06.2006 - 12.2013
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Regularly stocked shelves, rotated stock and checked for expired medications
- Performed technical processes required to dispense medications to patients
- Completed new and updated patient profiles, including lists of patient medications
- Receptively answered customer questions and helped locate desired items in the pharmacy
- Reconstituted oral liquids
- Efficiently operated cash register and handled cash, checks, and charge transactions
- Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork
- Correctly completed pharmacy paperwork, including daily and weekly reports
- Hand counted control medications, measured liquids and reconstituted antibiotics
- Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal
Pharmacy Technician
Kroger Pharmacy - Kroger Texas LP
01.1994 - 01.2002
- Effectively resolved insurance rejections and other billing issues
- Managed drug and supply inventories
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving
- Regularly stocked shelves, rotated stock and checked for expired medications
- Performed technical processes required to dispense medications to patients
- Efficiently operated cash register and handled cash, checks, and charge transactions
Education
Texas Women's University - English,Math, Biology
01.1994
- Coursework in computer science, accounting, calculus and business management.
- Coursework in Biology, Chemistry and Physics.
Commerce High School -
01.1992
- Member of the National Honors Society
- Graduated with high honors
- Excelled in science, math, and biology.
Skills
- Committed to quality assurance
- Teamwork and Collaboration
- Time Management
- Organization and Time Management
- Decision-Making
- Leading teams
- Deployment Strategies
- Quality Control Standards
- Agile Methodology
- Stakeholder Communication
- Supporting deployments
- Managing releases
- Supporting operations
- Project tracking
- Performance Metrics
Languages
Spanish
Professional Working
Certification
Certified Pega System Architect
Sep 30, 2020
Timeline
Release Manager - Verizon
12.2019 - Current
Software Developer Intern - Verizon/ Project Athena
06.2019 - 12.2019
Pharmacy Technician - CVS Pharmacy
06.2014 - Current
Pharmacy Technician - Brookshires Pharmacy
06.2006 - 12.2013
Pharmacy Technician - Kroger Pharmacy - Kroger Texas LP
01.1994 - 01.2002
Commerce High School - Commerce High School,
Texas Women's University - Texas Women's University, English,Math, Biology