JENNIFER PARRA
Bedford,TX
Summary
With a proven track record at Greystar Property Management, I excel in leveraging bilingual communication skills and in-depth knowledge of fair housing mandates to enhance leasing performance. My expertise in application processing and marketing strategies has significantly boosted tenant satisfaction and occupancy rates, showcasing my ability to deliver results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Greystar Property Management
Arlington, Texas
02.2024 - 05.2024
- Conducted background checks on applicants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Encouraged prospective tenants to fill out applications after property tours.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Escalated critical issues to property manager to deliver immediate resolution.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Assisted prospective tenants in locating available rental units that met their criteria.
LEASING PROFESSIONAL- LEASE UP
Greystar Management. Grand Prairie
05.2023 - 02.2024
- Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures, and conflict resolution
- Analyzed current market trends to determine optimal pricing structure for vacant apartments
- Negotiated leases, developed marketing strategies, and maintained tenant relations
- Responded promptly to inquiries from prospective tenants via phone calls, emails, or walk-ins
- Maintained accurate records of all transactions; updated the database with new tenants' information and payment history
- Organized special events such as open houses or promotional activities aimed at increasing property visibility
- Processed security deposits according to state law requirements; kept detailed records of all deposits received
- Inspected vacant units before showings or move-in dates; scheduled repairs when necessary
- Ensured compliance with applicable laws regarding landlord and tenant rights; addressed tenant complaints in a timely manner
- Conducted market research to identify competitive rental rates, monitored occupancy levels, and provided customer service
- Developed relationships with local real estate agents to build a referral network for prospective tenants
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Conducted apartment tours and responded to tenant inquiries
- Verified paperwork was completed accurately and in a timely manner.
LEASING PROFESSIONAL
IRT Management.
02.2022 - 05.2023
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Improved leasing performance through creative campaigns, continuous outreach and social media presence
- Managed delinquent accounts, interest rate setting and check scanning to support accounting tasks
- Conducted apartment tours and responded to tenant inquiries
- Drove lease closing process by highlighting quality of community and available amenities to prospective residents
- Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction
- Met with current tenants to review and renew leases
- Verified paperwork was completed accurately and in a timely manner
- Investigated and resolved tenant complaints, following management rules, and regulations
- Met with prospective tenants to show properties and explain terms of occupancy
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market
- Monitored tenant compliance with lease terms and resolved disputes.
LEASING AGENT
Westdale Management.
02.2021 - 11.2021
- Processed application and lease agreement by conducting rental history, credit check, and background check
- Monitored tenant compliance with lease terms and resolved disputes
- Improved leasing performance through creative campaigns, continuous outreach and social media presence
- Conducted apartment tours and responded to tenant inquiries
- Met with current tenants to review and renew leases
- Drove lease closing process by highlighting quality of community and available amenities to prospective residents
- Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
LEASING CONSULTANT
Vidalta.
09.2019 - 02.2021
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Tracked all leads using Onesite and followed up with interested parties within the following 24 hours
- Escalated critical issues to property manager to deliver immediate resolution
- Coordinated and followed up on maintenance requests for residents
- Responded quickly to concerns regarding community from prospective and current residents
- Contacted and followed up with tenants on renewal notices
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Encouraged prospective tenants to fill out applications after property tours
- Ability to multitask while still exhibiting good judgment and composure in a fast-paced environment
- Verify applications and follow up on applications including resident screening
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
- Analyze market and occupancy trends and shop the competition to identify changing market conditions.
RECEPTIONIST
Nuevo Look.
08.2016 - 08.2019
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments
- Offered guests complimentary beverages and reading materials while waiting for scheduled appointments
- Greeted guests and members upon arrival to create positive first impressions
- Advised customers of seasonal promotions to create rapport and improve sales
- Addressed return customers by name to develop customer-company relationships.
SALES ASSOCIATE
Sally's beauty.
01.2018 - 09.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Offered product and service consultations and employed upselling techniques
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Sold various products by explaining unique features and educating customers on proper application
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Met with customers to offer assistance with selecting merchandise, finding accessories, and completing purchases
- Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
Education
Skills
- Spanish
- Fair housing mandates
- Bilingual Spanish and English
- Inbound and outbound calling
- Property tours
- Sales and marketing aptitude
- Safe Work Practices
- Application Processing
- Application Verification
- Marketing and Advertising
- Fair Housing Compliance
- Leasing and Sales
Timeline
Leasing Professional
Greystar Property Management
02.2024 - 05.2024
LEASING PROFESSIONAL- LEASE UP
Greystar Management. Grand Prairie
05.2023 - 02.2024
LEASING PROFESSIONAL
IRT Management.
02.2022 - 05.2023
LEASING AGENT
Westdale Management.
02.2021 - 11.2021
LEASING CONSULTANT
Vidalta.
09.2019 - 02.2021
SALES ASSOCIATE
Sally's beauty.
01.2018 - 09.2018
RECEPTIONIST
Nuevo Look.
08.2016 - 08.2019
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